Join our team at Convergint Federal Solutions. Become part of one of the nation's leading security integrator's for the U.S. Federal Government.

Convergint Federal Solutions (CFS) is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CFS is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally. CFS is a leader in the design, integration, installation, maintenance and operation of technically complex integrated physical security management systems. We have the ability to support the entire life-cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator.

Provide process-driven technical services including:

•       On-site diagnosis of problems or Non-technical fixes

•       Troubleshoot and repair system failures

•       Schedule system cleanings and Preventive maintenance

•       Prioritization and planning as well as System assessments

•       Interface with cloud-based service system

•       Updating online tickets in a timely fashion

•       Contacting customer with the estimated time of arrival

•       Escalation of problems when appropriate

•       Interfacing with service management and procurement for needed parts

•       Accurately report service data

•       Perform service on all installed electronic security system products:

1.           Intrusion detection systems and equipment

2.           CCTV systems and equipment

3.           IP video systems and equipment

4.           Access control systems and equipment

5.           Network based systems

•       Provide on-site and remote customer support

•       Interact in a professional manner with customers to foster positive customer relations

•       Maintain effective communication with Support Services Team

•       Communicate serious problems to appropriate team members

•       Develop working knowledge of all operating standards, practices, and procedures

•       Complete equipment cleanings as specified by service contracts

•       Organize and manage truck stock parts and tools

•             Support special projects as needed

• Minimum of 5-7 years of experience in Physical Security, or related experience
• Knowledge of general and electrical construction practices, ability to read wiring schematics, riser diagrams, port charts, blueprints and technical manuals.
• Training/certifications associated with manufacturer’s security systems and networks
• Experienced in diagnosing and troubleshooting various enterprise level systems
• Effective leader/ participant to be involved in on site safety and security meeting with trades or the customer.
• Strong written and oral communication skills

Certifications: The following certs are desired/preferred certifications that we would like our top talent to possess.

• LENEL, AMAG, SOFTWAREHOUSE, MILESTONE, HIRSCH, BOSCH, DMP,PELCO, GENETEC

Clearance: Minimum Secret clearance level required or the ability to obtain a clearance as required

Convergint Federal is an Equal Opportunity Employer who is committed to wosrkforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

Should your position require a US Government security clearance your continued employment will be dependent on successfully obtaining and maintaining the level of clearance necessary. Candidates must possess or be able to obtain a US Government Secret Security clearance.

All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for a preliminary screening and interview.

Convergint Federal is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at uscareers.convergint.com/careers.