Join our team at Convergint Federal (CF). Become part of one of the nation's leading security integrator's for the U.S. Federal Government.

CF is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. CF is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally. CF is a leader in the design, integration, installation, maintenance, and operation of technically complex integrated physical security management systems. We can support the entire life cycle of these programs and projects—from security analyses, engineering, and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator.

CF is seeking an Entry-Level Electronic Security Service Technician. We are seeking a candidate with a strong work ethic and the desire to grow within our company. The Technician will be responsible for conducting classes regarding safety, security, installation, programming, maintenance, and repair of software, machinery, and equipment. The position will be located at our Columbia, MD Office. This is a great opportunity to start a career in the Electronic Security System industry with a company that offers great opportunities for growth and development.

Duties and Responsibilities:    

Provide process-driven technical services including:

• On-site diagnosis of problems or Non-technical fixes
• Troubleshoot and repair system failures
• Schedule system cleanings and Preventive maintenance
• Prioritization and planning as well as System assessments
• Interface with cloud-based service system
• Updating online tickets in a timely fashion
• Contacting customer with the estimated time of arrival
• Escalation of problems when appropriate
• Interfacing with service management and procurement for needed parts
• Accurately report service data
• Perform service on all installed electronic security system products:

   1.     Intrusion detection systems and equipment
   2.     CCTV systems and equipment
   3.     IP video systems and equipment
   4.     Access control systems and equipment
   5.     Network based systems

• Provide on-site and remote customer support
• Interact in a professional manner with customers to foster positive customer relations
• Maintain effective communication with Support Services Team
• Communicate serious problems to appropriate team members
• Develop working knowledge of all operating standards, practices, and procedures
• Complete equipment cleanings as specified by service contracts
• Organize and manage truck stock parts and tools
• Support special projects as needed

Vocational or specialized training beyond high school in Electronics or Electrical Engineering Technology (VAR certifications acceptable) is preferred.
 

• A desire to gain knowledge and understanding of intrusion detection systems, electronic access control, CCTV, IP video, surveillance systems and life safety systems.
• Working knowledge of any or all of the following products; Lenel, Softwarehouse, AMAG, Hirsch, DMP, Bosch, Genetec, Milestone is a plus.
• Experience in commercial or government electronic security maintenance, service, or installation preferred.
• Shift adaptability is a plus.
• Willingness to work in exposure to elements.
• Knowledge and awareness of personal safety.
• Able to stand most of the day, occasionally life heavy loads, and work long hours.
• Outstanding interpersonal and customer service skills as well as the use of tact and ordinary courtesy is a must.
• Ability to be a team player.

Education: HS Diploma

Clearance: No Clearance Required. Must be eligible to obtain a secret clearance. 

Desired Certifications: Any security equipment certification.

Other:

• Must be a United States Citizen

• Must be literate in both spoken and written English.

If you have the above skills and are interested in learning more about this opportunity, please respond to this ad. Please provide specific salary requirements.

Additional Information

CF is an Equal Opportunity Employer who is committed to workforce diversity. Minorities/Females/Disabled/Veterans are encouraged to apply. Qualified applicants will receive consideration without regard to age, race, color, religion, sex, sexual orientation, disability, or national origin. We offer a smoke-free and drug-free workplace.

Employment is contingent upon successful completion of background investigation and pre-employment drug screen.

All applications and resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted for an interview.

CF is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Convergint Technologies offers many job opportunities outside of the U.S. which can be found through our employment website at uscareers.convergint.com/careers.

Additional Information

EOE/M/F/V/D