Join our team at SigNet Technologies - Convergint Federal Solutions. Become part of one of the nation's leading security integrators for the U.S. Federal Government.

SigNet Technologies, Inc. (SigNet) is a wholly owned subsidiary of Convergint Technologies and is the Federal Government Arm of Convergint. SigNet is a systems integration company that is focused on the physical security for the U.S. Federal Government with locations and personnel throughout the U.S. and globally. SigNet is a leader in the design, integration, installation, maintenance and operation of technically-complex integrated physical security management systems. We have the ability to support the entire life-cycle of these programs and projects—from security analyses, engineering and design, through installation, operation and maintenance—using in-house personnel and resources is our biggest discriminator.

SigNet is seeking an IT Support Specialist. The position will report to our corporate office in the DC Metro area. The candidate will support our Corporate Headquarters as well as field program offices throughout the U.S.

Responsibilities:

Provide remote IT support for colleagues in our North American branch offices. Respond quickly and effectively to support requests with the goal of first call resolution. First point of contact for software, hardware, network and VPN related issues. Image and deploy computers. Maintain/update images per established procedures. Manage computer hardware and peripherals including various printers and supplies. Maintain accurate documentation of assets and software licensing information. Create and manage user accounts in Active Directory and other business applications. Create and maintain end user documentation for software and processes.

Skills:

Proven ability to troubleshoot problems and look for solutions. Excellent interpersonal, oral, and written communication skills. Good organizational and time management skills. Solid organizational skills and the ability to handle multiple projects simultaneously. Ability to learn new technologies quickly.

1-3 Years in the Information Technology Field

2+ years supporting Microsoft Windows 7/10 desktop operating systems in a production environment.

Knowledge of PC imaging methodology.

Familiarity with Microsoft Active Directory.

Knowledge of server operating systems (Primarily Windows Server 2012 and 2016, experience with Linux is a plus).

Knowledge of Office 365 and Microsoft Office Suite Applications (Word, Excel, Outlook, Visio, PowerPoint).

Knowledge of antivirus software and virus/malware removal techniques.

Ability to quickly learn and troubleshoot new/unfamiliar software tools.

Basic knowledge of networking technologies and tools including: TCP/IP, DHCP, DNS, PING, VPN.

Education: High School Diploma

Clearance:  No Clearance Required. However, must pass a background check

Other:

• Must be a United States Citizen
• Must be literate in both spoken and written English.

If you have the above skills and are interested in learning more about this opportunity, please respond to this ad.. Please provide specific salary requirements.

Additional Information

EOE/M/F/V/D