Job/Role Description (Basic Responsibilities)

·         Handling & coordinating with SD Business Lead for all ongoing issues, new changes , processes

·         Facilitate the support of SAP SDof all processes like Milestone Billing, Intercompany STO.

·         Creation and changes of Credit management and pricing workflow.

·         Issues related to revenue account recognition.

·         Resolving issues regarding creation of contracts,PO,PR created through BDC.

·         To resolve issues proactively having SD integration with other modules like FI,CO,PP,QM,MM,MDG.

·         Resolve issues of complete GST process right from creation of inbound to STO PO,Delivery Invoice,MIGO ,MIRO and reconciliation of accounts.

·         Resolving issues related to reports used by FI users in which data comes through SD,Visitex.

·         Issues related to ewaybill generation and cancellation as part of GST

·         Issues related to Credit Management, Shipment and shipment cost documents.

·         Configuration and resolving issues related to Contracts, STO, Sales documents.

·         Creation of LSMW and data uploading through it.

·         Complete configuration for Creation of Routes, Plants and STO process both from SD and MM.

·         Master data maintenancefor Tax related condition types uploading of tax records through LSMW.

·         Functional Specification creation for all the Z requirements and changes.

·         Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate and document customer requirements

·         Map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs in consultation with SPOCK head.

·         Design, customize, configure and testing of all SD processes in DCM.

·         Resolving issues and doing changes in SAP related to integration with interfaces.

·          Master data  creation/updation or  extension of customer master and material master for some urgent requirement

·         Act as liasion with client for troubleshooting: investigate, analyse, and solve software problems.

·         Handle changes or emergency transports as needed for high priority issues;

·         Document functional designs, test cases and results.

·         Act as a liaison between the business functions and the technical team.

·         Work self-directed and independently; may act as subject matter mentor to more junior members.

·         Providing consultation and helping in resolving the issues of other modules

·         Handling tickets and closure of tickets as per the SLA in the ITSM tool.