Te Tākinatanga - Our Story 

At Contact, we believe home is the most important place in the world. That belief shapes everything we do, from leading the energy transition to how we power Aotearoa and care for our people and communities.

We’re a power, broadband, and mobile company, but we’re also investing boldly in renewable energy and smarter, more connected ways of working (mahi). Our ambition is simple: to leave Aotearoa better than we found it.

Guided by our tikanga, we’re a team who care deeply about the work we do, how we support one another, and the impact we have. Simply put, we touch lives to make life better.

Within our Retail business, we’re stepping into a new phase of growth. We’re lifting our focus on innovation, customer experiences, and brand, while building stronger data and delivery capability to support it.

This contract role sits right at the heart of this: supporting squads delivering growth initiatives, including customer segmentation and digital experiences, and helping teams stay effective while navigating change.

Te Whiwhinga mahi | The Opportunity 
 

This is a 6-month contract where you’ll step in quickly to support Agile squads working on customer-focused initiatives in our Retail environment.

You’ll play a key role in keeping delivery moving, building capability, and creating the conditions for teams to do their best work, particularly in a fast-paced, evolving environment.

In this role, you will:
 

• Work alongside Product Owners, delivery leads, and stakeholders to keep squads aligned and progressing toward shared outcomes.
• Facilitate Agile ceremonies that bring clarity, rhythm, and focus to team delivery
• Coach squads and Product Owners to build confidence in Agile ways of working and strengthen overall team effectiveness.
•  Support backlog refinement, prioritisation, and planning to ensure work is clear and ready to progress.
• Remove blockers and navigate constraints to keep delivery moving, even when priorities shift.
• Build strong relationships across business and technology teams to maintain alignment and transparency
• Champion continuous improvement, helping teams reflect, learn, and evolve how they work..

You’ll be working in an environment where there is real momentum with new initiatives underway, strong stakeholder engagement, and meaningful work to deliver, alongside the complexity and ambiguity that comes with it.

Ko wai koe | About You   

You’re someone who brings calm, structure, and momentum into busy delivery environments, and you know how to support people as well as process.

You’ll bring:

• Proven experience in a Scrum Lead or similar Agile role, with the credibility to step in and contribute quickly.
• Confidence facilitating Agile ceremonies and working with multiple stakeholders across squads.
• A natural coaching style, you enjoy building capability and supporting others to succeed.
• Strong relationship skills, with the ability to influence, align, and communicate clearly at all levels.
• Experience working with technology delivery teams and digital initiatives
• Comfort working in environments with competing priorities, evolving plans, and some ambiguity.
• A practical mindset and the ability to balance optimism and realism when navigating constraints and trade-offs.
• Familiarity with tools such as Jira, Confluence, Microsoft Teams, or similar Agile toolsets.

Most importantly, you bring a people-first approach and are someone who understands that strong teams deliver strong outcomes.

Additional Information 

This is a 6-month contract opportunity based in Auckland, Wellington, or Tauranga, with an expectation of working flexibly from one of our main hubs to enable in-person collaboration.

We support flexible working where it works for the individual, the team and the business. Our main hubs are in Wellington, Auckland and Tauranga, and this role is best suited to someone who can work flexibly from one of these locations to enable strong in person connection and collaboration. While we do have smaller sites across other centres of Aotearoa, proximity to a main hub is important for this role.

Applications close on Monday 13th July But just like peak demand, great talent surges early, so if this role sparks your interest, power up your application now!

We love a good story at Contact, it’s what keeps our energy flowing! If you’ve got one that connects with this role, send it our way.
               

Here at Contact Energy (Te Mata Hiko), we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences.

We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.

We have a rich community of talented people that we support to thrive at Contact.

Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand, ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way.

The wellbeing of our kaimahi is super important to us.

We use employee insights to offer a range of initiatives and resources to support physical, mental, financial and emotional wellbeing – including flexible working arrangements, employee network groups and a market-leading parental leave policy.

At Te Mata Hiko, we want everyone to thrive. We welcome applicants far and wide - of every age, stage, background, and pride. Join us and be part of a team that values your passion and attitude just as much as your experience and skills.

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.