Te Tākinatanga - Our Story 

Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao. 

Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou. 

He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha. 

Kei te whakawhanake mātou i ā mātou mahi ake, i ngā ara hoki e whai hiko ai a Aotearoa, kei te kōkiri kia tukua te hiko tukurua, ā, kei te whakaputa i tētahi wheako matihiko mō ā mātou kiritaki kāore anō kia kitea i tēnei whenua. 

He tīma kotahi mano mātou nō ngā hau e whā, e ngākau nui ana ki ā mātou mahi, e aroha ana tētahi ki tētahi, e ako ngātahi ana, e whakapono tahi ana ki ā mātou tikanga ārahi: mā te manaaki kia toa, ka mana te katoa. 

At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power, mobile, and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. Guided by our tikanga, we’re a team who care deeply about the work we do, how we support one another, and the impact we have. Simply put, we touch lives to make life better. 

As we continue to grow and lead New Zealand’s energy transition, our workplaces remain essential hubs for collaboration, decision‑making, and connection. The way those spaces feel and function matters.

The Coordinator – Corporate Facilities role exists to help create workplaces where people feel supported, safe, and able to focus on meaningful mahi. Based in our Wellington office, this role plays a quiet but critical part in shaping the everyday experience of Contact  for our people, visitors, and partners alike.

Kōrero mō te tūranga | About the role    

This role sits within our People Experience team and carries shared ownership for how our Wellington office operates, feels, and shows up day‑to‑day.

You’ll be trusted to bring structure, judgement, and a strong service mindset to a role that balances people interaction with operational coordination.

In this role, you will:

• Hold the day‑to‑day rhythm of the Wellington office, ensuring it runs smoothly, safely, and professionally
• Act as a visible, approachable presence for staff, visitors, and contractors
• Coordinate facilities services and providers, balancing responsiveness with attention to detail
• Support on‑site health, safety and environment practices so people can work with confidence
• Enable meetings, events, and functions — including senior leadership and Board activity
• Maintain accurate site information and systems others rely on
• Contribute to continuous improvements that make our workplaces better over time

This is a role with real influence on how people experience Contact, even when that impact happens quietly behind the scenes.

Ko wai koe | About You   

This role will suit someone who enjoys being the steady hand in a busy environment — someone others naturally rely on to keep things organised, moving, and human.

You’re likely to thrive if you bring:

What you’ll bring day one

• A strong customer and people focus, with pride in delivering a great experience
• Clear, confident communication and the ability to build trust across diverse stakeholders
• Strong organisation skills and the ability to juggle priorities with calm judgement
• Initiative, discretion, and a practical, solution‑focused mindset
• Comfort working with systems, processes, and operational detail

• Experience in office coordination, facilities, or customer‑facing roles
• Experience in medium to large organisations

If you don’t tick every box but see yourself in the nature and purpose of this role, we encourage you to apply — we value capability, potential, and mindset. Customer service is at the heart of this role so we welcome those with customer service experience who are looking for their next step.

Additional Information 

If you’re looking for a role where you can take real ownership, be relied on to keep things moving and make a visible difference with your mahi we would love to hear from you.

This role is based in Wellington and requires regular onsite presence. Due to the operational nature of this role, flexibility in where the work is performed is limited, however we continue to support flexible working arrangements where possible within the requirements of the role. 

Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like free health insurance cover, boosted KiwiSaver, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, twice yearly payments towards our products if you’re a Contact customer, and more!

Applications close on 24th April, but just like peak demand, great talent surges early — so if this role sparks your interest, power up your application now!
 

He mea nui ngā paki kōrero ki a mātou i Contact, nā reira, mēnā kei a koe tētehi e hāngai pea ana ki tā mātou e kimi nei i tēnei tūranga kei raro iho nei--kei te hiahia mātou kia whakapā mai ai koe! 

We love a good story at Contact, it’s what keeps our energy flowing! If you’ve got one that connects with this role, send it our way.

Here at Contact Energy (Te Mata Hiko), we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences.

We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.

We have a rich community of talented people that we support to thrive at Contact.

Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand, ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way.

The wellbeing of our kaimahi is super important to us.

We use employee insights to offer a range of initiatives and resources to support physical, mental, financial and emotional wellbeing – including flexible working arrangements, employee network groups and a market-leading parental leave policy.

At Te Mata Hiko, we want everyone to thrive. We welcome applicants far and wide - of every age, stage, background, and pride. Join us and be part of a team that values your passion and attitude just as much as your experience and skills.

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.