Te Tākinatanga - Our Story   

At Contact, we believe home is the most important place in the world. That belief shapes everything we do, from how we power Aotearoa to how we care for our people and communities. We’re a power, broadband and mobile company, but we’re also leading the charge on renewable energy, bold investment, and smarter, more connected ways of working (mahi). Our ambition is simple, we to leave Aotearoa better than we found it.. 

Pricing plays a foundational role in Contact’s ambition to leave Aotearoa better than we found it. As our Retail business grows in scale, complexity, and capability, spanning energy, broadband, and mobile, pricing plays an increasingly important role on how we deliver sustainable growth, strong customer outcomes, and long‑term value.

Within Retail, we are continuing to evolve how pricing is shaped. The Centre of Excellence Manager – Pricing plays a key role in this change bridging everyday pricing operations with strategic planning, making sure our pricing principles remain fit for purpose as our five‑year strategy takes shape.

Sitting at the heart of Retail, this role is a critical strategic voice. You’ll enable confident, well‑balanced decisions by championing thoughtful pricing frameworks, integrating customer and product insights, and providing clear, trusted advice to senior leaders. Here, your mahi truly matters. Shaping how Contact competes, grows, and delivers value for customers today, while building the foundations for what’s next. 

Te Whiwhinga mahi | The Opportunity  

This is a senior leadership opportunity to shape how pricing drives growth, customer outcomes, and long term value at Contact.

You’ll sit within our Retail’s team and lead the pricing strategy across our portfolio. You’ll balance day to day pricing activity with forward looking strategic thinking, ensuring pricing supports our financial commitments, growth ambitions, brand positioning, and regulatory obligations.

You’ll lead a capable pricing team and work closely with product, marketing, data, and Retail leadership to embed pricing into broader initiatives, from new product frameworks to future capability development.

This is a role for someone who enjoys complexity, values collaboration, and can connect commercial insight to real world outcomes.

Ko wai koe | About You    

You’re a commercially strong, strategic leader who thinks beyond margin alone.

You bring a holistic view of pricing, understanding its impact on customers, products, brand, and growth, and you’re comfortable navigating trade‑offs in a matrix environment.

You enjoy working with diverse stakeholders, leading people through change, and translating insight into action.

You don’t need deep technical pricing systems expertise, but you do bring strong judgement, curiosity, and the confidence to influence senior decision‑making.

• 7–10 years’ experience connecting data and analysis to commercial outcomes
• Proven experience designing and delivering pricing strategies that drive growth and value
• Strong leadership capability, with experience developing and empowering teams
• Strategic thinking skills, including scenario planning and “what if” analysis
• Comfort working in complex, fast‑moving environments with competing priorities

If you’re looking for a senior role where you can influence strategy, grow your leadership impact, and help shape the future of Retail pricing at Contact, we’d love to hear from you. 

We support flexible working and this role can be based in Auckland, Wellington, or Tauranga, to stay close to those essential to the mahi.

Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like free health insurance cover, boosted KiwiSaver, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, twice yearly payments towards our products if you’re a Contact customer, and more!

Applications close on Sunday 29th March, but just like peak demand, great talent surges early, so if this role sparks your interest, power up your application now! We love a good story at Contact, it’s what keeps our energy flowing! So if you’ve got one that connects with this role, send it our way.

Here at Contact Energy (Te Mata Hiko), we know our strength lies in developing a sense of belonging - one that helps us attract and retain people with a broad range of perspectives and experiences.

We’re committed to creating a workplace where everyone feels valued, respected, and empowered to bring their whole selves to work. Our goal is to reflect the diversity of our customers and communities to help build a better Aotearoa New Zealand.

We have a rich community of talented people that we support to thrive at Contact.

Our inclusive hiring process is designed to embrace the diversity of Aotearoa New Zealand, ensuring a wide range of perspectives are included in our decision-making and helping reduce bias along the way.

The wellbeing of our kaimahi is super important to us.

We use employee insights to offer a range of initiatives and resources to support physical, mental, financial and emotional wellbeing – including flexible working arrangements, employee network groups and a market-leading parental leave policy.

At Te Mata Hiko, we want everyone to thrive. We welcome applicants far and wide - of every age, stage, background, and pride. Join us and be part of a team that values your passion and attitude just as much as your experience and skills.

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.