Contact Energy is a leading energy provider in New Zealand, offering electricity, gas, and broadband services with a focus on innovation and sustainability. Committed to customer satisfaction and achieving net zero energy generation by 2035, we provide flexible plans and exceptional service. 

Simply Energy is part of the wider Contact whānau with a team of over 50 energy specialists and energy innovators taking care of the day-to-day energy supply for many of New Zealand’s largest businesses and enterprises. The same team, working with a network of energy industry partners, is also responsible for the design and set-up of innovative energy solutions.

From our perspective, Simply Energy is a significant asset that enhances our ability to deliver customised energy solutions. By leveraging Simply Energy's expertise and innovative approach, we can better serve our diverse customer base, offering solutions that meet the unique needs of each client. This synergy not only strengthens our market position but also underscores our commitment to driving sustainable and efficient energy practices across New Zealand.

Our Te Whanganui-a-Tara based Billing Team there are now looking for an analyst for a 12 month parental leave cover to do some really niche billing mahi. We're not just talking invoice processing, but way more fun AND challenging work across the billing and payments space. 

In this role, you'll be at the heart of our billing operations function, ensuring the accurate and timely execution of our billing services. You'll generate invoices per agreed customer SLA’s and internal deadlines, manage exceptions, and resolve errors across relevant systems to ensure accurate billing. Your proactive approach will help maintain our Customer Issues register and respond to any customer queries associated with assigned invoiceables in a timely manner.

But that's not all! You'll also play a crucial role in our White Label Billing Services, completing relevant pre-billing checks on customer data to ensure accuracy before the monthly billing run. You'll generate invoicing and assist our Account Specialist with any incoming queries or escalations. Your expertise will be invaluable in maintaining up-to-date Billing Business Day Schedules, working with the Billing Specialist to maintain documentation for billing processes and procedures, and communicating with the Billing Team Lead about any system or process issues (including the testing of any software updates).

If you're ready to make a difference and be part of a supportive and dynamic team, we want to hear from you! Apply now and help us drive sustainable and efficient energy practices across Aotearoa.

We're looking for individuals who are enthusiastic, adaptable, and ready to contribute to our mission of providing reliable and sustainable energy solutions. If you tick all or even some of these boxes, we encourage you to apply and bring your unique perspective to our team.

• An understanding of the New Zealand electricity and gas markets is a plus.
• A strong technical understanding of metering, switching, and billing.
• Proven analytical skills and a positive, can-do attitude.

Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like an annual ‘Good to be Home’ payment toward your wellbeing and discounts on Contact Energy products

We’re keen to welcome a new Billing Analyst ASAP so if this sounds like a bit of you, apply now, or if there’s something you’re curious to know before making it official, contact Ben Francis via teams or email (ben.francis@contactenergy.co.nz)

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.