Ko wai mātou | About us 

Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao.

Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou.

He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha.

Kei te whakawhanake mātou i ā mātou mahi ake, i ngā ara hoki e whai hiko ai a Aotearoa, kei te kōkiri kia tukua te hiko tukurua, ā, kei te whakaputa i tētahi wheako matihiko mō ā mātou kiritaki kāore anō kia kitea i tēnei whenua.

He tīma kotahi mano mātou nō ngā hau e whā, e ngākau nui ana ki ā mātou mahi, e aroha ana tētahi ki tētahi, e ako ngātahi ana, e whakapono tahi ana ki ā mātou tikanga ārahi: mā te manaaki kia toa, ka mana te katoa.

At Contact, we believe home is the most important place in the world. It's all part of our vision to leave Aotearoa better than we found it. We’re a power and broadband company, but we’re so much more than that. We are transforming the ways we mahi, and how Aotearoa is powered, leading the charge on renewable energy and digitising customer journeys in ways not yet seen here. A team of 1000+ from all walks of life who love what we do, look out for each other, and learn from one another every day, we’re stoked to be guided by our tikanga: we touch lives to make life better.

Te Whiwhinga mahi | The opportunity  

We are seeking an Automation/Process Analyst to work for our Automation team. Your role is critical and tasked with reducing operational costs and de-risking processes through the removal and automation of human-led processes. 

You will be utilising your expertise in automation and process change to understand our current state and design for our future processes. You’ll have a flair for seeking out opportunities to improve the way we operate to both improve our customers’ experience and, help us achieve our goal of being New Zealand’s lowest cost Generator.

In return we’ll offer you every opportunity to grow your skills and capability in our transforming organisation where your contribution and ambition will be highly valued. 

To achieve this, you’ll have: 

• experience with automating key processes
• a solid background in process optimisation and value creation – and it’s in your DNA! 
• strong communication, facilitation, and documentation skills 
• an inquisitive, curious mind that challenges the status quo and works with a pointed focus to identify and help resolve key problems 
• a positive disrupter influence, recognising what’s needed to realise our strategy, driving ideas and initiatives that will deliver value 
• strong data skills and analytical capability which you’ll use to further our cause 
• tonnes of flexibility and motivation to do whatever is required to achieve your goals 
• a good understanding of systems and technology, ideally in automation and optimisation of operations 
• the ability to lead and work with an agile methodology to enable speed of execution 
• a continuous learning mindset, keeping up-to-date with the latest automation trends and technologies.

You'll bring a range of skills to support our continuous digital transformation journey, such as:

• Knowledge of RPA Tools: Experience with RPA platforms like UiPath, Power Suite, SAP Process Automation, Blue Prism or other relevant tooling.
• Workflow Design: Understanding of workflow design and process mapping.
• Analytical and Critical Thinking: Ability to dissect complex processes, identify inefficiencies, and develop solutions to enhance productivity.
• Process Mapping and Documentation:  Expertise in visualising and documenting processes accurately to ensure clear communication and implementation.
• Communication Skills:  Strong ability to communicate with stakeholders, gather requirements, and facilitate workshops to capture solutions.
• Problem Solving: Aptitude for working through and resolving problems and issues.
• Project Management:  Ability to manage projects, include planning, execution, and monitoring of automation activities.

Working at Contact Energy - Te mahi ki Te Mata Hiko

At Contact Energy, we believe in putting our energy where it matters. We support our people to work how, where and when works the best. Most of the Digital team are based in Auckland & Wellington, so that would be the place to be if you enjoy regular in-person team time, however this role can be fully remote, and we’re open to applications from all over Aotearoa. 

Contact is not a place you’ll stagnate. We are growing and offer superb learning and development opportunities along with a bunch of other perks like free health insurance cover, better-than-your-average leave, access to Contact Shares, a ‘Good to be Home’ annual payment toward your home set up & wellbeing, a trail-blazing parental leave policy, discounts on Contact Energy products, and more. 

Applications close 21st October 2024, but we like to move quickly at Contact, so will be reviewing applications as they are submitted. Apply now!

Please note, only candidates with the right to live and work in New Zealand will be considered for this role.

Research shows that while men apply to jobs where they meet 60% of the criteria, women and those in underrepresented groups tend to only apply if they tick every box. We're not about box ticking, so if you think you have what it takes but don't meet everything stated above, please still get in touch. We'd love to kōrero.

Te Mata Hiko (Contact Energy) does not accept any CVs received from recruitment agencies where a formal engagement has not been confirmed and agreed to with our Talent team. In the event that unsolicited CVs are submitted by recruitment agencies, Te Mata Hiko (Contact Energy) reserves the right to contact these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers.