Constance Lemuria, nestled in the heart of Praslin Island in Seychelles, offers a luxurious yet welcoming environment surrounded by pristine nature. Our strength lies in our dedicated team, united by a shared passion for service and excellence. At Lemuria, you’ll be part of a supportive, professional, and inspiring workplace where you can grow and thrive every day

Constance Lemuria, a luxurious resort in the beautiful Seychelles, is seeking an Assistant Guest Relations Manager to join our dedicated team. In this role, you will play a crucial part in ensuring exceptional guest experiences and maintaining our high standards of service.

• Assist the Guest Relations Manager in overseeing daily operations of the guest relations department
• Welcome and greet guests, providing a warm and professional first impression
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to fulfill guest needs and resolve issues
• Manage guest feedback and implement improvements to enhance overall satisfaction
• Assist in training and mentoring guest relations staff
• Organize and coordinate special events, activities, and personalized experiences for guests
• Maintain accurate guest records and preferences in the hotel management system
• Ensure compliance with hotel policies and procedures
• Assist in managing VIP guest arrivals and stays
• Contribute to the development of guest relations strategies and initiatives

• Bachelor's degree in Hospitality Management, Tourism, or related field
• 2-3 years of experience in guest relations or hospitality management, preferably in a luxury resort setting
• Excellent communication skills, both verbal and written
• Strong interpersonal skills with a customer-focused approach
• Proven problem-solving abilities and attention to detail
• Exceptional organizational skills and ability to multitask
• Proficiency in hotel management software
• Fluency in English and French; additional languages are a plus
• Knowledge of luxury hospitality standards and practices
• Understanding of Seychelles tourism industry preferred
• Ability to work flexible hours, including weekends and holidays
• Demonstrated empathy, professionalism, and ability to remain calm under pressure

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.