Constance Moofushi, located in the Maldives, is a unique resort where barefoot luxury meets laid-back charm. Life at Moofushi is all about passion, teamwork, and creating unforgettable guest experiences in a stunning island setting. If you’re looking to grow, contribute, and be part of a caring and multicultural team, your journey starts here.

We are seeking a friendly and customer-focused Guest Service Assistant with Chinese language skills to join our team in {NAME}, Maldives. As a vital member of our guest relations team, you will be responsible for ensuring exceptional service to our Chinese-speaking guests, enhancing their overall experience at our resort.

• Welcome and assist Chinese-speaking guests upon arrival, providing a warm and professional first impression
• Offer information about resort facilities, services, and local attractions in both Chinese and English
• Handle guest inquiries, requests, and complaints promptly and efficiently
• Coordinate with various departments to fulfil guest needs and resolve issues
• Assist with check-in and check-out procedures, ensuring a smooth process for guests
• Provide translation and interpretation services when needed
• Maintain accurate guest records and update information in the hotel management system
• Promote and upsell resort services and amenities to enhance guest experience
• Ensure compliance with resort policies and procedures while maintaining high standards of customer service
• Assist in organising and conducting cultural activities or tours for Chinese-speaking guests

• Fluency in Chinese (Mandarin) and English, both written and spoken
• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and empathetic demeanour
• Ability to remain calm and professional in high-pressure situations
• Cultural sensitivity and awareness of Chinese customs and expectations
• Proficiency in basic computer skills and hotel management systems
• Previous experience in hospitality or customer service roles (preferred)
• High school diploma or equivalent (required)
• Degree in Hospitality, Tourism, or related field (preferred)
• Knowledge of Maldivian culture and tourism industry (preferred)
• Flexibility to work in shifts, including weekends and holidays
• Ability to adapt to the unique working environment of a remote island resort

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.