Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.

DUTIES AND RESPONSIBILITIES:

The Quality Manager will be responsible for the following key areas:

• Manage and analyse Guest Satisfaction Surveys (GSS) and online reviews, preparing reports and responses to ensure continuous improvement in guest experience.
• Oversee LRA (official quality audits) processes, including review of non-compliant standards, allocation of action points, and monitoring of Management Action Plans (MAPs).
• Create and distribute daily quality dashboards, ensuring relevant information is shared with all departments.
• Conduct regular quality visits and self-assessments across various departments, communicating observations and ensuring compliance with improvement areas.
• Review and update Standard Operating Procedures (SOPs) in collaboration with departments.
• Validate quality scores for departmental and resort Balanced Scorecards (BSC).
• Chair monthly quality committee meetings and prepare quality-related reports for senior management.
• Assist in resolving guest complaints and arrange mystery shopper audits.
• Perform duty manager shifts as required.
• Any other duties as assigned by Management.

Candidate Requirements:

• Bachelor's degree in Hotel and Restaurant Management or related field
• Experience in quality assurance within the luxury hospitality industry
• Excellent verbal and written communication skills
• Strong analytical and leadership abilities
• Proficiency in data analysis, reporting, and presentation
• Deep understanding of hospitality service standards and guest satisfaction drivers
• Passion for providing luxury experiences and inspiring creativity at all levels
• Knowledge of additional languages (e.g., French, German, Arabic, Italian) is advantageous

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.