Litigation Support Coordinator
- Floor Seven
Global Law Firm
Litigation Support Coordinator
Responsible for advising the firm, its attorneys, and its clients on preferred methods of organizing and automating litigation, focusing on the firm’s litigation-oriented practice groups. Also responsible for identifying and assisting in the implementation of technologies that advance the cause of clients in specific matters and the firm and/or its practice groups in broader group-wide initiatives. Acts in a consulting capacity and operates as a time-keeper. Expected to engage early in the life of matters, assess data and information needs, identify the most cost-effective process and technology solutions, assist in the acquisition and implementation of key technologies, and then effectively manage the delivery and successful use of those solutions.
The Litigation Support Project Coordinator advises on a wide variety of systems and technologies including, but not limited to, evidence management (e.g., documents / files / transcripts / images), electronic discovery (identification, harvesting, conversion and management), docketing, matter management at micro and macro levels, specialized databases and trial presentations. The person may also assist with practice and expert systems, intranets, extranets, and knowledge management and eBusiness initiatives.
Principal Duties and Responsibilities*
- Meets with attorneys to analyze case needs and determine appropriate case automation plans.
- Prepares recommendations, budgets and project plans for acquiring and implementing recommended solutions.
- Defines business and technical requirements and then develop and/or coordinate the development of specialized databases or programs.
- Implements and/or oversees implementation of agreed upon solutions, providing interim first-level support and then preparing and effecting the successful transfer of support responsibilities to the appropriate internal and/or external resources.
- Manages relations with outside vendors (for such tasks as eDiscovery processing, document coding, imaging, OCR conversion, and custom software development) which includes preparing requests for proposals (RFPs), soliciting and evaluating vendor proposals, overseeing work in progress, reviewing work performed and approving invoices.
- Addresses automation needs of litigation groups by surveying market for new technologies and tools, evaluating alternatives, forming recommendations and assisting in acquiring and implementing new technologies.
- Assists preparing manuals and instruction materials for training personnel in litigation tools and processes and provides training when appropriate, especially with vendor provided tools.
- Diagnoses and corrects system and network problems related to litigation services tools and serve as a technical liaison to appropriate vendors.
- Works with members of other technology groups at firm to resolve technical problems that may arise.
- Handles multiple projects and priorities under stressful circumstances.
- Operates as a timekeeper in a timekeeping environment.
- Serves as an advisor and/or consultant to attorneys and their clients regarding automation needs.
- Contributes to the firm's ServiceMatters initiative to consistently improve its image internally and externally. Displays professionalism, quality service and a "can do" attitude to internal members/departments of the firm as well as external clients and vendors via electronic and print correspondence, over the telephone and in-person.
Required Skills-Minimum Qualifications
- Must exhibit mastery and/or high familiarity with the litigation process, law firms, and litigation specific software tools such as CaseMap, Introspect, Concordance, Summation, JFS Litigators Notebook and image capture and viewing systems (e.g., DocuLex, IPro).
- High familiarity with relational databases such as Microsoft Access, their design and use is required.
- Must possess the ability to conceptualize and communicate to non-technical audiences the lifecycle of litigation information and data, determine the feasibility of automating matters, and implement recommended solutions.
- Must understand various data storage methodologies; effective methods for harvesting information from those sources using evidentially defensible methods; strategies for converting harvested data to reviewable form; various review methodologies and systems, including vendor-hosted ASP solutions; and methods of effective electronic production.
- Determining specific application requirements, manage the implementation of these requirements and, when necessary, learn new technologies that meet these requirements.
- This person must be able to handle high stress situations and deal successfully with conflict.
- Possess strong presentation and communication skills in order to interact effectively with firm attorneys and their clients.
- Experienced in the process of automating legal processes and must be able to communicate technical concepts to non-technical personnel in a clear manner.
- Possess strong project management skills and the ability to manage multiple assignments.
- Well-organized, attentive to detail, and willing to take ownership of client requests and his/her team’s success. (S)He must have a strong client-service orientation.
- Local and out of town travel occasionally will be required
- Bachelor’s Degree preferred or significant relevant experience.
- Minimum two years (2) years’ experience with legal technologies, including at least (1) in an advisory capacity, preferably in a law firm environment.
- Project leadership experience required.
- Prior experience as an attorney or legal assistant highly preferred.