Customer Service Representative

  • Full-time

Company Description

At Connect Personnel we look for great talent to fill open positions. We pride ourselves in helping the unemployed become employed or if you're looking for a fresh start to a new career. 

Job Description

  • Answers inquiries by clarifying desired information; researching, locating, and providing information.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
  • Maintains call center database by entering information.
  • Keeps equipment operational by following established procedures; reporting malfunctions.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Qualifications

  • Customer Service
  • Data Entry
  • Phone Etiquette
  • Verbal Communication
  • Building Relationships
  • Problem Solving
  • Multi-tasking
  • Must have valid DL.
  • Will under go background and drug screen before employment.
  • Temp to hire after 30 days.
  • Bilingual is a plus. (Spanish)
  • Must know basic computer knowledge. (Excel, Microsoft, etc.)

Additional Information

All your information will be kept confidential according to EEO guidelines.