Technical Support Engineer

  • Strada Take Ionescu, Cluj-Napoca 400000, Romania
  • Full-time

Company Description

Connatix, the most advanced video platform for publishers, powers the video advertising businesses of the largest media companies in the world including CBS, Time Inc and Tribune Media. We are headquartered in New York City, with offices in Tel Aviv, Israel and Cluj, Romania.

Job Description

As a Technical Support Engineer, you will be an integral part of our mission to ensure each customer’s success and satisfaction. This role requires product knowledge of our software, a solid understanding of software technology, and an ability to work directly with customers by phone, email, customer portal, and chat to provide exceptional customer service.

Responsibilities:

  • Interface with a variety of international customers over the phone, and via email in a polite, positive and professional manner.

  • Research issues and identify potential solutions while providing prompt and accurate feedback to customers and internal stakeholders.

  • Respond to the needs and questions of customers concerning their compliance requirements.

  • Ensure continuous monitoring and follow-up of customer issues until they are resolved.

  • Take responsibility for customer satisfaction.

  • Document actions in tickets to effectively communicate information internally and externally.

  • Resolve problems independently; understand and follow escalation procedures.

 

Qualifications

  • 2+ years of relevant experience
  • Excellent written and verbal communication skills in English.

  • Experience in web technologies and debugging or troubleshooting - HTML, CSS, JavaScript, XML, Web Debugging Tools.

  • Customer oriented mentality.

  • Ability to research, diagnose and resolve technical issues while paying high attention to details.

  • Flexibility to change direction and focus based on the needs of the department or business goals.

  • Be a fast learner with a keen eye for complex systems and models.

  • Ability to interact and communicate with individuals at all levels of the organization.

  • Proven ability to troubleshoot and problem-solve a diverse range of software issues.

  • Structured approach to problem solving.

  • Ability to self-manage and take initiative.

Nice to have:

  • Knowledge of web development processes, tools and languages including JSON, REST, and Git.

  • Basic database and SQL experience.

 

Additional Information

Life is short. Work someplace great!

Connatix offers a dynamic, flexible work environment with competitive salary. The challenges we solve are serious, but we’re not. We have fun every day because we love what we do. We are on a mission to shape the future of native video and this is your chance to be part of it. Want to join the team that’s already thinking about what interactive media is going to look like five years from now?

We would like our new colleague:

  • To be open minded and a team player.

  • To have the ability to organize and prioritize their work.

  • To have a proactive attitude and to deeply care about the quality of their work

We are a young, fun team, and we like to have responsible colleagues who are able to complete  their tasks in a flexible way and work as they desire. We are looking for colleagues that will contribute to our great chemistry and make our team even stronger,

This is a great opportunity for the right candidate. If you are a team player who likes friendly, non-corporate environments and is looking to make a true impact, let's meet and talk about it.