Connatix is a rapidly-growing video technology company that drives results for publishers. We believe in the power of engaging content and are on a mission to transform the video advertising experience. With an advanced platform built for video, Connatix helps publishers create and monetize video assets through a high-performance video player, content management systems, and monetization tools. We also work with mainstream publishers to syndicate their video content across their own properties, or those outside of their business. With more than 50 employees across our NYC, Romania, and Tel Aviv offices, we are passionate about continuing to grow our team with creative thinkers, technology enthusiasts, and challenge seekers.

About the Opportunity:

The Tech-Ops associate will work with publishers of all sizes, from top tier publishers such as Tribune, CBS and Fox as well as smaller ones like Philly Magazine and Motherly

The primarily responsibilities and goals of this role are: troubleshooting, offering technical expertise, and utilizing strong communication and liaison skills to deliver results. We are looking for someone who loves being hands-on with digital and at the forefront of tech; you will implement, define, and test all the company products.  

Responsibilities include:

• Technical setting up and maintenance of accounts

• Execution of technical integrations in conjunction with ongoing customer support post implementation

• Delivering customized implementations through liaising with internal and external teams

• Responding to escalations for/from publishers on the following: integration issues, discrepancies, blanks, lost impressions, Iframes, and more

• Troubleshooting to highlight ad serving issues within the business or on the publishers’ side

Requirements for the role:

• Minimum 1 years experience in ad optimization, agency, publisher, or ad-tech backgrounds

• Strong judgment and problem solving abilities

• Strong self learning abilities and natural curiosity

• Have an eye for detail with a good structured approach and organizational skills

• Analytical experience – evidence of having approached problems from a mathematical perspective and working through to a solution in a logical way

• Great ability to read audience activity and responsiveness

• Good communication skills

• Proficiency in Excel, and Google Spreadsheets

• HTML, CSS or JS knowledge is a plus

• Help desk/Technical experience a plus

All your information will be kept confidential according to EEO guidelines.