Sales Operations Analyst

  • Broomfield, CO, USA
  • Full-time

Company Description

At Conga, we believe that growth equals opportunity. It’s how we drive our business, but it’s also how we view our people and culture. Growth creates opportunity—we know that by growing our team of passionate, talented individuals, we have the opportunity to excel as the best tech company in the industry.

Our people are committed to the Conga mission to inspire, enable, and guide customers to success. We live this every day, working relentlessly to create powerful products that drive unmatched business results for our customers, while delivering service that is second to none. Conga’s position as the leader in digital document transformation, the provider of the #1 paid application on the Salesforce AppExchange, our more than 11,000 customers and our collection of five-star reviews show our dedication to this mission!

Conga offers a fast-paced, dynamic environment for professionals looking to help build and enhance a seamless customer experience. Our top of the line product suite, dedicated employees, and proven leadership team provide a solid foundation to support our continued growth and success. We offer competitive compensation and benefits, including 100% paid health insurance for employees, 401k plan, generous PTO schedule, and many additional perks!

Job Description

The Sales Operations Analyst role is responsible for providing deal support services to the Sales Team in the creation, execution, and approval of sales opportunities. You will also partner with the Sales teams, as well as Channel and Customer Success teams with CPQ, policy interpretation and enforcement, process training, and documentation.

The role requires you to assess and learn quickly, pick up new concepts, and develop processes per business needs while adapting to rapid changes in the growing channel business and maintaining a positive attitude and upbeat outlook in a rapidly changing environment. Strong customer facing experience and being proactively driven with the ability to juggle multiple tasks in a cross-functional, fast-paced environment are key success drivers for the Sales Operations Analyst.

This position will additionally partner with the business systems team to understand the regional business challenges they are facing, work with them to identify the best ways to remove obstacles and boost productivity. Dig deep into the current processes, issues, and systems set up, to identify, analyze and propose viable alternatives to the current state.

 

Responsibilities:

  • Provide operational support to a 100+ person sales team

  • Highly organized team player who is passionate about partnering with our sales teams to close deals and functions well under pressure

  • Ensure all deals are compliant with company goals and policy by managing a Sales Ops Approval Queue in a timely and efficient method based on team SLAs

  • Track and document non-standard deals and processes

  • Collaborate to identify acceptable customer and company options to facilitate deal closure. And facilitate meetings with various internal teams as needed to ensure deal compliance

  • Work in a high-volume order transaction processing environment and be able to deliver with a good attitude

  • Manage a Sales Operations Support Request Queue of incoming requests from the internal organization and provide timely responses with the intent to provide support while also training the requester

  • Assist operations leadership with process definitions, process documentation, execution & operational issue analysis

  • Monitor Salesforce data quality and run cleanup projects as necessary to ensure data integrity

  • Coordinate prioritization discussions with sales operations, channel sales and our business systems team

  • Assist operations leadership with process definitions, process documentation, execution & operational issue analysis

  • Complete ad hoc Deal Desk projects and analysis as required

  • Additional duties as assigned

Qualifications

  • 1+ year of experience working directly with Sales, Sales Operations, or Field Sales Leaders

  • Bachelor’s degree or equivalent experience

  • Prior experience with business and data analysis

  • Experience with Salesforce/ related CRM platform

  • Advanced knowledge of sales processes

  • Familiarity with contract review

  • Experience with Salesforce reporting skills

  • Proven track record leading small to medium sized projects and initiatives from requirements to go-live

  • Strong attention to detail with the ability to work in a fast-paced and changing environment

  • Excellent written and verbal communication skills

  • Highly self-motivated with strong time management and organizational skills

 

Additional Information

All your information will be kept confidential according to EEO guidelines.