Computer Futures is a leading IT recruitment consultancy, specialising in placing IT experts in permanent and contract roles across Asia, Europe and the US. 

With a proven track record in IT recruitment, we enjoy success within all sectors and business types, placing a candidate every 38 minutes. From single job vacancies to large-scale projects, our proficiency in providing exceptional professionals across the board has carved our reputation as a secure and significant supplier partner. 

A robust and financially strong business we have grown organically from our first office in London in 1986, to 18 offices in Europe; including Amsterdam, Brussels, Dublin, Edinburgh, Frankfurt, Hamburg, Munich and Paris as well as one office in San Francisco and Tokyo. 

Gaining market share, year-on-year, we have the largest client base of any IT recruitment business across Europe. We work with a range of clients, from SMEs to large multi-nationals and high-profile names. 

Passionate about recruitment, our 350+ specialist IT recruitment consultants’ priority is to secure the right person for the right role, within a specified timeframe and budget. Through Computer Futures’ methodology, our consultants – who focus on a specific IT technical market and geographical area - create a bespoke service to meet our individual clients’ recruitment needs.

Position Summary:

 Reviews, analyzes, evaluates, supports, and maintains the company's Avaya VoIP telecommunication system. The Telecom Support Specialist will be responsible for with all facets of the company's telecommunication needs. This includes a wide range of job duties including but not limited to, basic phone set operation/knowledge; phone set programming and installation, phone system dial plan management, programming of extensions, voice mailbox management, ACD agents, Hunt Groups, and Call Center routing and queues, as well as providing support, investigation, repair and maintenance of the telecommunication system.

 Key Responsibilities:

 Relying on limited experience and knowledge, the Sr. Telecom Analyst is responsible for accomplishing the following assignments. These assignments are varied in nature

* Monitor, repair, install and maintain operation of telecommunications systems and troubleshoots hardware or software problems to ensure that system performs in a manner which best meets business needs and objectives enterprise wide.

* Initiates, plans and deploys new Telecom initiatives as needed

* Provides assistance in maintaining the Call Center ACD configuration, including management of recorded voice announcements.

* Documents networks by labeling and routing equipment and cables, recording configuration diagrams

* Verify telecommunication service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.

* Coordinates service calls with telecommunication carriers and vendors for issue resolution or projected system changes requiring 3rd level, as needed. Manage billable hours and service contracts for these 3rd party resources.

* Track and manage Avaya license usage company-wide. Report license deficiencies and coordinate additional license purchases with management.

* Attend meetings as needed to represent Telecommunication changes and\or provide subject matter expertise on changes that may affect operation of telecommunication equipment and services.

* Other Duties as Assigned by Management.

Position Knowledge, Skills, and Requirements:

Education

* Bachelor's degree or a related field or the equivalent education and/or experience

Experience

* Minimum of five years of relevant and progressive professional experience in the area of design, setup configuration, maintenance and support of Avaya telecommunication equipment, software and services.

* Strong working knowledge of telecommunication equipment and networking associated with voice systems as it applies to the communication infrastructure.

* Knowledge of Avaya IP Office Management, Voicemail Pro, and/or IPOOC software administration solutions. Including the ability to build and manage agents and phone sets, ACD, programming new routing and knowledge of Historical and Real Time Reports.

 Other

* Possess and have ability to apply broad knowledge of principles, practices, and procedures

* Excellent written and verbal communications skills with an emphasis on confidentiality, tact, and diplomacy

* Exceptional organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously

* Knowledgeable of industry changes, legal updates and technical developments related to applicable area of the Company's business to proactively respond to changing business environment

* Intermediate proficiency and experience using Microsoft Office Package (Excel, Access, PowerPoint, Word)

Avaya IP Office Management Experience

Voicemail Pro and/or IPOOC Preferred

All your information will be kept confidential according to EEO guidelines.

Please call this number: 346-231-7544

Look for: Danielle or email me at: d.garan@computerfutures .com