Service Support Analyst (Job ID: 601559)

  • 2020 Yonkers Rd, Raleigh, NC 27604, USA
  • Full-time

Company Description

Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 18 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI's key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at www.cci-worldwide.com.

Job Description

Expected Skills: Able to work without assistance; can provide limited leadership to others; able to manage medium complexity work efforts; may have industry experience. 

Description (including, but not limited to): 

1. Technical assistance, support, and advice to end users for hardware, software, and systems 

2. Hands-on technical and functional assistance to business and technical users 

3. Remote technical and functional assistance to business and technical users

Qualifications

Respond to incoming telephone or email inquiries and request for assistance.  Required. 2 Years 

Ask and answer questions to identify problems, categorize issues, prioritize work and provide advice to end users.  Required. 2 Years 

Determines the most effective manner to resolve client's issues. Consults with other staff when necessary.  Required. 1 Years 

Records, update, and assign tickets within Remedy Ticket System.  Required. 1 Years 

Resolve level 1 request such as password resets. Elevates complex and/or high priority problems to the appropriate support groups.  Required. 1 Years 

Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.  Required. 1 Years 

Provide level 2 support assistance as needed. This includes installing software, imaging computers, application testing, and hardware replacements.  Required. 1 Years 

Candidate must be able to attend an interview in person. Do you accept this requirement? 

Additional Information

For immediate consideration, please send your resume to hire(at)cci-worldwide.com with "601559-NC"- The subject line.