Service Desk Technician - Local Only (Job ID: 51696)

  • 5000 W Carefree Hwy, Phoenix, AZ 85086, USA
  • Full-time

Company Description

Computer Consultants International, Inc. (CCI) is an IT Consulting Firm with more than 18 years experience providing effective, expert-level services in industries such as Construction, Technology, Finance, Healthcare, and Government. CCI focuses on building long-term relationships while completing projects from design to delivery. People are CCI's key component for success. Recruiting utmost-quality individuals for our clients, CCI fields a workforce of individuals who are selected not only because of their technical qualifications but also for their achievements as substantial, contributing human beings. In government work and in the commercial market, high standards of ethics and accountability are critical. Therefore our people are chosen for their integrity and ability to maintain relationships, as well as expertise in their field. To learn more about CCI, visit us online at www.cci-worldwide.com.

Job Description

  • Receive calls, emails and web inquiries for end users and / or other external Help Desks 

  • Log the call, email or web inquiry into a ticket management system and classify the ticket according to identified standard severity classifications 

  • Ensure customer contact information is current in ticket management system 

  • Provide answers to simple frequently asked questions 

  • Route inquiries to appropriate individual’s groups in the organization for triage and / or resolution 

  • Update and maintain issues knowledge base as appropriate 

  • Monitor internal customer help desk ticketing 

  • Assist in reproducing issues 

  • Perform other duties as needed 

  • Excellent interpersonal, written and oral communication skills 

Qualifications

  • Experience in receive calls, emails and web inquiries for end users and / or other external Help Desks 
  • Experience in Log the call, email or web inquiry into a ticket management system and classify the ticket according to identified standard severity classifications 
  • Experience with ensure customer contact information is current in ticket management system 
  • Experience in provide answers to simple frequently asked questions 
  • Experience in route inquiries to appropriate individual’s groups in the organization for triage and / or resolution 
  • Experience in update and maintain issues knowledge base as appropriate 
  • Experience in monitor internal customer help desk ticketing 
  • Experience in assist in reproducing issues 
  • Excellent interpersonal, written and oral communication skills 


Additional Information

For immediate consideration, please send your resume to career(at)cci-worldwide.com with "51696-AZ"  as the subject line.