- Reston, VA
CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions, and professional staffing services.
- The Tier-2 Network Operations Center (NOC) Technician will be responsible for the monitoring, troubleshooting, maintenance & support for Leidos corporate network systems using a number of tools.
- Tier 2 NOC Technician respond to incidents, triage issues identified by automation, identify scope and gather information to ensure cases are properly documented in our ITSM tool.
- The selected candidate will be responsible for researching functionality and usability related issues; working with other IT personnel to understand the nature of the issue, and communicate steps to resolve and/or consult and escalate to the next tier when needed. The technician will also be involved in configuration of equipment using standard templates and coordinating installation in the field.
- Other responsibilities of the role include team documentation and answering basic questions on common network related issues.
- Technicians will contribute to both our Knowledge Base as well as our online community. Team members must be able to work a flexible schedule supporting our global user base. Some positions will require shift work.
- High School diploma with 2-4 years of experience in systems or desktop or network support
- Passion for customer service
- High level of initiative, ownership & accountability
- Desire to learn new and exciting technology
- Ability to work alone and with a team
- Strong interpersonal verbal & written communication skills.
- Logical troubleshooting ability and analytical skill
- Experience using ITSM ticketing systems such as ServiceNow or Remedy
- CCNP or equivalent desired
- US Citizenship is required due to federal contracts related to this role
- Strong Cisco switching configuration skills
- Strong Cisco VPN / VRF skills
- F5 or Wireless skills desired
N. Jagdish Reddy
All your information will be kept confidential according to EEO guidelines.