NOC Engineer

  • Reston, VA
  • Contract

Company Description

CompuGain is an Information Technology and Business Consulting firm providing project-based solutions, software solutions, and professional staffing services. 


Job Description

  • The Tier-2 Network Operations Center (NOC) Technician will be responsible for the monitoring, troubleshooting, maintenance & support for Leidos corporate network systems using a number of tools.
  • Tier 2 NOC Technician respond to incidents, triage issues identified by automation, identify scope and gather information to ensure cases are properly documented in our ITSM tool.
  • The selected candidate will be responsible for researching functionality and usability related issues; working with other IT personnel to understand the nature of the issue, and communicate steps to resolve and/or consult and escalate to the next tier when needed. The technician will also be involved in configuration of equipment using standard templates and coordinating installation in the field.
  • Other responsibilities of the role include team documentation and answering basic questions on common network related issues.
  • Technicians will contribute to both our Knowledge Base as well as our online community. Team members must be able to work a flexible schedule supporting our global user base. Some positions will require shift work.

Basic Qualifications:

  • High School diploma with 2-4 years of experience in systems or desktop or network support
  • Passion for customer service
  • High level of initiative, ownership & accountability
  • Desire to learn new and exciting technology
  • Ability to work alone and with a team
  • Strong interpersonal verbal & written communication skills.
  • Logical troubleshooting ability and analytical skill
  • Experience using ITSM ticketing systems such as ServiceNow or Remedy
  • CCNP or equivalent desired
  • US Citizenship is required due to federal contracts related to this role
  • Strong Cisco switching configuration skills
  • Strong Cisco VPN / VRF skills
  • F5 or Wireless skills desired

Regards

N. Jagdish Reddy

703-552-8937

Additional Information

All your information will be kept confidential according to EEO guidelines.