Software Help Desk Specialist

  • 27755 Diehl Rd, Warrenville, IL 60555, USA
  • Full-time

Company Description

As a 2016 Top 10 Illinois Independent Mortgage Banker, Compass Mortgage has continued to stay ahead of the ever-changing curve of the mortgage industry. At Compass, we provide a transparent work culture, time saving innovations and original marketing techniques that have allowed us to close over 30,000 loans, totaling $6 billion since our start-up in 1999.

As we continue to expand and fulfill our mission of providing clients with a mortgage experience that exceeds their expectations, we are looking for dynamic, driven individuals who thrive in a fast-paced, team-oriented environment.

Job Description

The Software Help Desk Specialist will be responsible for providing service and support to both employees and clients related to our loan operating system, Ellie Mae Encompass 360. They will also be working with internal teammates to troubleshoot and develop the software, making recommendations on system improvements and optimizations. 

  • Provide excellent customer service to employees and clients
  • Resolve user issues in a timely manner
  • Collaborate with internal teammates on system improvements
  • Escalate problems as necessary to Ellie Mae Support
  • Manage assigned projects and tasks


  • Excellent customer service skills
  • Able to multi-task and problem-solve
  • Professional and positive attitude
  • Effective communicator
  • Strong computer skills and troubleshooting abilities

Additional Information

All your information will be kept confidential according to EEO guidelines.