Cook

  • Scarborough, Toronto, ON, Canada
  • Full-time

Company Description

Compass Group Canada is the leading food service and support services company in Canada with over 25,000 associates and $1.45 billion in revenues. Our vision for growth and success is a powerful one, to combine fresh ideas with the industry’s greatest talent -- Great People, Great Service, Great Results

Marquise is a member of Compass Group Canada, the country’s leading foodservice and support Services Company.  Marquise specializes in providing integrated facilities management and customer services to shopping centres, airports, office towers, large commercial buildings, and colleges.

Job Description

Overall Key Responsibilities

Customer and Client Satisfaction

To be polite, professional and welcoming at all times with customers, clients and
colleagues

To ensure the highest level of customer care is adhered to at all times

To demonstrate a can-do attitude towards individual customer requests and strive
to exceed customer expectations

To maximize all sales opportunities through selling techniques and adherence to
Brand Standards, internal or external

To acquire a good knowledge of all products in order to be able to advise
individual customers on their product choice

To actively gain customer feedback, passing information onto your manager

 Market Leadership

To upsell at every given opportunity

To display all promotional activity material to the highest standards and ensure
customer awareness of relevant promotions

As part of our commitment for continuous improvement and innovation, all
associates are encouraged to seek ways to develop the customer’s service
experience, improve work activities and promote efficiency

To prepare, produce and serve food to the brand standard
applicable to the site/unit.


Preferred Employer

To assist colleagues in a willing and positive manner including assisting with
other duties as required

To attend all pre service meetings, relevant training sessions and meetings

To promote Compass Group Canada and maintain a positive company image

Prepared to go the extra mile to help other colleagues,
serve customers and make the unit a great place to work

Health, Safety and Quality Assurance

Know elements of the Health & Safety Management System (HSMS) binder and QA
Standards and Solutions manual and where to get needed information

To report H&S/QA safety issues to your line manager, including all accidents
and near misses

To promote good Health Safety and QA safety habits and methods of work; record
keeping as necessary

To operate equipment/machinery as shown and trained to do so, ensuring that the
equipment is used safely and in accordance with current regulations and company
policies

Complete and attend all HS& and QA training

Follows principles of sanitation and safety in handling food and equipment


Operational Excellence

Personnel
 

  • To wear a clean, pressed and
    correctly worn uniform including name badge everyday

  • To wear all appropriate and company
    regulated PPE’s, including but not limited to non-slip shoes and cut
    resistant glove/s

  • Follow all Quality Assurance
    Guidelines for personal cleanliness and hygiene

  • Follow all Quality Assurance
    Guidelines for workplace cleanliness

Preparation




  • Follow all guidelines for food
    preparation; recipe adherence;
    brand standard adherence

  • To receive stock, store and check
    for quality and quantity; ensuring that all stock is dated and rotated

  • To prepare all necessary food items
    in a timely manner

  • To operate all necessary equipment
    required to produce items in a safe manner, and to standard
  • All other duties
    assigned by management

Service


     
  • To serve customers with visually
    appealing products, hot/cold food and beverages during service times

  • To maintain Brand Standards, whether
    internal or external brands.

  • To operate all equipment required in
    service in a safe manner and to standard

  • To attend appropriate Brand
    Standards Training

  • To accept payment and give change to
    customers, including operating a till in accordance to all cash handling
    procedures

  • To ensure all workspaces, displays,
    counters, sneeze guards and seating areas (if applicable) are clean and
    free of debris

  • To observe and comply with all
    company and unit procedures relating to cash handling and security; reporting
    any issues to your line manager

  • All other duties
    assigned by management

    General Housekeeping




  • To ensure work stations are kept
    clean, washed and sanitized.

  • To ensure all necessary equipment
    used in the preparation for and service of customers is kept clean, washed
    and sanitized

  • To ensure all garbage and cardboard
    is deposited in the assigned areas

  • To maintain cleanliness of floors,
    swept, wet mopped and dry mopped as appropriate

  • All other duties
    assigned by management


Job Specific Responsibilities



  • Prepare
    soups/stocks/sauces

  • Preparation of
    both hot and cold food

  • Carry out all
    duties required to maintain meal services (Breakfast, lunch and dinner)
    (prepping and batch cooking)

  • Prepare items for
    next day’s meal services (recipe ready carts)

  • Recipe Adherence

  • Menu Development,
    Menu cycle adherence

  • Comprehensive
    knowledge of HACCP and the 7 steps of the flow of food, appropriate record
    keeping at Critical Control Points

  • Ensuring all
    required Quality Assurance paperwork is filled out and Quality Assurance
    regulations are adhered to

  • Ensures
    compliance with food safety standards and health inspection legislation to
    minimize and/or eliminate safety issues, complaints and ensures safe production
    of food. This includes but not limited
    to the cleaning and sanitizing of work area and equipment; re-plating, wrapping
    and storing left over food items to avoid spoilage.

  • Specific
    Knowledge of internal cooking temperatures and ability to ensure potentially
    hazardous foods are cooked from a raw state to a cooked stated to the
    appropriate temperature of specific food item

  • Works with
    management, on theme night menus and provides assistance with Catering Services
    as requested.

  • Knowledge of safe
    operation of specific equipment such as but not limited to; deep fryers, grill,
    char-broiler, Rational Oven, Convection Oven, Tilt Skillet, Steam kettles,
    Buffalo chopper, Proofer, Speed oven, Salamadaire, Food Processor

  • Help with all
    food prep including but not limited to webtrition, menutainment, trattoria, and
    grill

  • Ensuring equipment is being cleaned regularly as per cleaning schedule

  • Responsible for meal services and overall hot food service

  • Assist with any
    reasonable task as assigned by a supervisor

  • All other duties
    assigned by management

Qualifications

Must have previous industrial cooking experience.

Large quantity cooking is an asset. (300-500 clients)

Must be able to work weekends/evening/early morning

Must be flexible

Additional Information

Thank you for your interest in a career with Compass Group!

Only those selected for an interview will be contacted.

We will consider your resume for additional opportunities.

Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation.  Health, Safety, Environment and Quality (HSEQ) is also an operational priority.  Safeguarding the health and safety of our people and customers is essential to the success of our business.

Learn more about us at www.compass-canada.com!