RevZilla is dedicated to providing new and experienced riders with world-class expertise, innovation, community, service, and support.

RevZilla is a multi-million dollar online destination for premium motorcycle apparel, parts and accessories. Utilizing proprietary technology developed by RevZilla’s Founders, we continue to drive new and innovative approaches to online commerce.

RevZilla is proud to be a part of the Comoto Family of Brands, which also includes Cycle Gear, J&P Cycles and Rever. America’s largest and fastest growing omni-channel platform in the powersports aftermarket-products industry, Comoto’s mission is to serve the rider, fuel the industry, and inspire the community.

Comoto's IT Helpdesk ensures that our teams from coast-to-coast have the ability to tap into a technically skilled support system that they know they can count on to keep things happily humming along. Our teams include home office operations, retail stores, call-centers, and a sophisticated network of distribution centers all working in support of our retail operations both in-store and online. As a member of our larger Comoto IT team, you will support team members who are currently in our buildings on a day-to-day basis as well as assisting external staff who are currently working remotely and are accessing our systems via the internet.

As our IT Helpdesk support, you can expect to provide technology assistance to users in many forms. No two days will be the same and you may be called on to troubleshoot with hardware including desktop computers, printers, scanners or handheld devices or it may be with various software programs. At its core, our IT Helpdesk Support will keep our fast-paced team fully operational through all technological channels by utilizing our ticketing system to troubleshoot problems and fixing/repairing/replacing non-functioning hardware and software. You will generally track all instances of support by using ticket-tracking software and you will update the status of each ticket as you assist each user with their issues. Your assistance may be conducted in-person or over the phone, strong communication skills with the ability to troubleshoot and walk team members through solutions will be paramount to your success.

** Please note that this specific IT Helpdesk role will be supporting our brand new state-of-the-art distribution center currently under construction in Lawnside, NJ. This position will start by being hybrid in nature and will support remote team members while training in our current Philadelphia distribution center (located in the Philadelphia Navy Yard). Our distribution center will be moving to Lawnside in late 2021.

Our IT Helpdesk Support Day-to-Day Might Include:

• Entitlement services – Manage changes related to physical and logical access. This is done by applying access and permissions based on requirements analysis and developing solutions to achieve system functions per the requirements specifications.
• Equipment deployment – Deploy telephone, computing, and peripherals by designing system images, testing configuration templates, and installing hardware/ software / systems based on end user requirement specifications and analysis techniques
• Ticket handling – Assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/ developed solutions
• Compliance auditing – Assist with regular and ongoing compliance audit review related to entitlement, logs, and security and analyze the results to determine as well as document compliance status
• Support the enterprise printer and copier fleet through configuration and by working with vendors to maintain the necessary supplies, maintenance kits, and problem resolution
• Move Add Change – Manage directory services as it pertains to user rights and permissions, email distribution groups, and security controls
• Assist with writing documentation related to all aspects of the essential duties defined here to be used as process and procedure guidelines
• Receive guidance and constructive feedback from other team members in the form of mentoring
• Utilize deployment systems to manage assets , create machine images, test application deployment, and patch management delivery
• Occasional travel for training and/or larger IT projects

Our IT Helpdesk Support Is:

• Customer Focused: In this role you are the face and voice of IT. You are expected to support your customers and build a relationship with them and not just solve their problem and move to the next ticket. 
• A Problem Solver: In this role you should look for the Root Cause of the problem and solve it. In this role we are not looking for a “Did you turn it off and turn it back on” Individual. We are looking for a person to understand and determine what the underlying problem might be and prevent that from reoccurring. 
• A Team Player: At Comoto we work hard and play hard. You should be a team player and work well with others and be willing to support your team. 
• Flexible: On call is a requirement for the position so you should be flexible and be available to be in an On-Call Rotation with your peers. 

Our IT Helpdesk Support Has:

• 1-2 years of first tier help desk experience.
• Exceptional written and verbal communication skills.
• Demonstrated knowledge of PC hardware, software, and peripherals; knowledge of Citrix, Active Directory, MacOS, Windows, JD Edwards, JIRA. MS Office a plus
• Demonstrated skill in PC and related systems troubleshooting.
• The ability to work as part of a geographically dispersed team. And will be equally comfortable working in support of remote team members as you will be working in our offices and distribution centers.
• The ability to be On-Call 
• The ability to lift up to 50 lbs
• A willingness to utilize equipment including ladders and cherry pickers at heights of 30+ feet to access network cabling

All your information will be kept confidential according to EEO guidelines.