Level 1 Support Engineer - 12 month contract initially

  • Sydney, Australia
  • Full-time

Company Description

Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.

As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.

NOW is the time to join a growing company with strong roots, where you can take on your next challenge.

Job Description

We are looking for a Level 1 Support Engineer with a genuine passion for all things tech to join our expert and super-friendly APAC team. This is initially a 12-month contract with a view to extend or convert to permanent.

Key Responsibilities include:

•Working independently and as a team to come up with the best solutions to a customer problem
•Providing best-in-class phone based support to a variety of time critical issues
•Escalating more complex cases to Level 2/3 Support Specialists
•Supporting global enterprise level customers
•Having the opportunity to build labs and simulators
•Learn, learn, learn

Key Requirements Include:

•Support, systems administrator or systems engineer background
•Curious and collaborative innovator
•Technical whizz who loves to see "how things work"
•Enjoy solving puzzles and helping others fix their issues and make their day
•Real desire to provide extraordinary customer experience
•Thirst to learn new things (and share what you know with others)
•Knowledge of Microsoft Windows / Wintel Server operating system
•Understanding of networking and troubleshooting connectivity, name resolution and performance issues
•Microsoft clustering technologies
Storage knowledge SAN, NAS (Dell, EMC, IBM)
•Exposure to applications such as Microsoft SQL, Exchange 2010 -2016, VMware, Hyper-V
Some experience of backup (Veritas, Symantec, Veeam, Backup Exec, Networker, Avamar, ShadowProtect, disaster recovery)
•Experience of working with a ticketing system such as Remedy,Right Now or Infra

Commvault Life

When you join Commvault you do far more than move companies. You become a part of the Commvault family….a group of smart, quirky and inspirational people who love to tinker with technology, drive innovation, push the boundaries, strive for outstanding results and have fun in the process.

Our employees (Vaulters), often talk about our culture as inspiring, collaborative, rewarding, transparent and entrepreneurial. Commvault is a placewhere YOU really can be the best version of yourself.

But don't take our word for it – have a look for yourself at #CommvaultLife.

Some of our perks…

•Great offices right opposite Hyde Park, so you'll have no excuse not to go for a jog at lunchtime.
•Snacks and drinks to keep you fuelled throughout the day.
•We are very social and have fun spending time together. We even have a games room and run our own Table Tennis championships, Mario Carts competitions, pool table matches or play Jenga.

Qualifications

  • We value knowledge and curiosity, no matter whether you learnt it at university, through courses or by learning from others.

Additional Information

Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive independent ranking. For the sixth straight year, Commvault has been named a leader. And this year we're furthest on the "completeness of vision" and highest on the "ability to execute."

Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA, and APAC.