Commuty is a Belgian scale-up founded 11 years ago with the powerful will to make a difference and address environmental challenges of our society.

At Commuty, we help companies improve how their employees commute, park and charge — tackling one of today’s real-world problems: mobility. Our platform is used by top players like the European Commission, AG Insurance, and Engie, and we’re growing fast.

About the role

The Support Engineer sits at the intersection of Customer Success and Engineering. They handle the full range of support tickets — from everyday user questions to technical investigations — and execute recurring technical operations (client migrations, SSO setups, configurations).

Our support team relies heavily on AI tools to accelerate investigation, drafting, and knowledge retrieval. As a result, communication skills weigh more than raw technical depth: we're looking for someone who writes clearly, thinks like a customer, and can leverage AI to handle technical complexity.

Key responsibilities

• Respond to day-to-day support tickets from end-users and client admins
• Handle L2 tickets escalated by the CSM team
• Investigate and reproduce bugs; escalate to Engineering with clean, actionable diagnoses
• Execute client data migrations and configuration changes
• Set up and troubleshoot SSO integrations (SAML, OIDC)
• Run SQL queries and basic scripts to investigate and correct data (with AI assistance)
• Assist clients with API-based integrations
• Document recurring issues and contribute to the internal knowledge base

Required skills

Communication (primary)

• Excellent written communication — the role is primarily writing
• Customer empathy combined with the ability to push back when needed
• Strong documentation habits
• Ability to prioritize across multiple tickets and SLAs
• Comfortable using AI tools (Claude, ChatGPT, Copilot) as part of daily workflow

Technical (working level is sufficient)

• Ability to read and adapt SQL queries
• Comfortable with REST APIs and tools like Postman
• Basic understanding of SSO concepts (SAML, OIDC)
• Willingness to read logs and learn observability tools (Datadog, Sentry, or similar)
• Git basics and ability to navigate documentation

Deeper technical skills are a plus but not required — we expect the candidate to grow into the technical side with AI assistance and team support.

Languages

• English: fluent (required)
• French or Dutch: fluent (at least one required)
• Additional European languages: a plus

Experience

• B2B SaaS experience preferred
• No specific coding background required

Nice to have

• Experience with ticketing platforms (Intercom, Zendesk)
• Familiarity with GDPR basics
• Exposure to mobility, proptech, or HR tech

What you'll get

• A salary package in line with your experience and skills
• Normal working hours — rest matters more than Red Bull
• Real autonomy and trust — your voice matters here
• A startup tackling a real-world, impactful challenge
• Flexibility: choose between employee or freelance
• Hybrid working: 1-2 days on-site
• Office in Louvain-la-Neuve and Brussels

‍Will you fit in our culture?

We have offices in Brussels and in Louvain-la-Neuve but we work more from home than from the office. Although not a stated objective, we have an equal number of men and women. We are very protective of our work-life balance yet very committed to company success. We contribute annually to our favourite charitable or socially responsible causes that we choose in a fun team event. We make a point of delivering quality, we want to be a profitable company but we reject common corporate bullshit and greenwashing. We are Commuty!

INTERESTED? 

Apply !

If your application is selected we will get in touch to organize:

• Screening call of 30min
• Case
• In-person/videocall Case review interview of 1hr
• Fit interview with our co-founders of 1 hour‍

Talk soon!