Patient Navigator

  • Manhattan Ave, Brooklyn, NY, USA
  • Full-time

Company Description

We’re a group of not-for-profit community health centers providing medical, dental and social services in neighborhoods throughout New York City. We provide confidential care to men, women, and children, regardless of citizenship status or ability to pay.

Job Description


The Patient Navigator is an integral part of the Care Management team. Some of the primary responsibilities include to assist the Care Manager in the provision of services for the entire caseload, locate patients assigned to the team, update roster’s information, link patients to care, conduct appointments’ escort, educate patients on their health conditions, provide appointment reminders, maintenance of the case record including scanning documents into the EMR, office administration and delivery of direct concrete services to patients to ensure retention in primary care.

Some Essential Functions Include:

·         Conduct new patient’s assessment screenings consistent with the Scope of Services

·         Conduct outreach activities specially to the loss to care patients

·         Conduct community outreach visits to patients

·         Provide expedited visit to patients for urgent situations such as hospitalization

·         Inform patients of our ancillary services and give them health education materials

·         Keep patients informed of progress of scheduled appointments

·         Monitor of patients adherence to their medical appointments

·         Monitor of Patient Satisfaction Surveys/Complaint

·         Notify Care Managers of outcome of contacting the patient for whom phone and mail outreach and engagement attempts have been successful and unsuccessful

·         Assist the patient in selecting a Primary Care Provider (PCP).

Certificate/License required:

  • High School Diploma or GED required.  Two years office and/or other related experience preferred.



  • High School Diploma or GED required.  Two years office and/or other related experience preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.