CommonGrounds, the leader in the Workplace-as-a-Service (WaaS) industry, combines next generation office services with hybrid-mobility designs. Our fluid, enterprise-grade, human-centric environments host the latest technology which fosters productivity while inspiring personal and professional growth.

Our Workplace Coordinatorrole supports all operational and administrative functions of our center while maintaining a creative, collaborative and productive environment. Successful candidates will have an entrepreneurial drive, a passion for creating and maintaining relationships, the ability to multitask, strong organizational and administrative skills and the desire to creatively and proactively solve problems.

Responsibilities

Customer Service:

· First point of contact at the front desk during business hours, assisting existing and prospective clients and answering calls and emails

· Proactively attend to the varying needs of the center to ensure all business functions are running smoothly and provide strategic and problem-solving solutions in a timely and professional manner

· Support company-wide initiatives that improve the overall customer experience, including events, promotions, andcommunications

· Address customer concerns and ensure prompt resolution

· Foster a sense of community within the center through daily interactions and monthly special events

· Proactively support the dailyadministrative needs of our members, which range from start-ups to Fortune 500 corporations

· Provide administrative support to the Workplace Manager

Facility Maintenance:

· Oversee vendor management and manage dailyordering of required products

· Regularly conduct quality control walkthroughs to address immediate issues, potential future issues and identify areas for improvement, when required

· Manage food and beverage offerings to ensure quality and presentation aligns with CommonGrounds standards

· Enforce location cleanliness, including management of the janitorial team to ensurecleaning and pantry responsibilities are executed daily to the highest standard

· Organize the move-­in and move­-out schedules to minimize member issues

Sales:

· Align with the salesorganization to maximize occupancy on site

· Promote CommonGrounds through various avenues including lead follow-up, cold calls, door-to-door, social media, etc.

· Schedule and conduct tours of the space to drive sales and meet occupancy goals

· Identify key events and opportunities to bring additional members into the space

Support:

· Provide first line of support for all technical and administrative issues

· Ensure work orders, andmaintenance projects are being resolved in a timely mannerto ensure the highest level of member experience

· Work directly with IT to manage the needs of all members

Experience Required

- Familiarity of the community strongly preferred

- Ability to work independently with limited supervision

- Strong organizational, communication and interpersonal skills

- Excellent customer service skills, including the ability to handle high pressure or challenging situations

- Ability to juggle many competing responsibilities with ease (and a smile)

- College degree preferred

- Must be eligible to work in the United States

- Strong sales experience required

*Prior experience in hospitality, customer service, project management, operations, sales, and/or retail is a plus.

Experience Required

- Familiarity of the community strongly preferred

- Ability to work independently with limited supervision

- Strong organizational, communication and interpersonal skills

- Excellent customer service skills, including the ability to handle high pressure or challenging situations

- Ability to juggle many competing responsibilities with ease (and a smile)

- College degree preferred

- Must be eligible to work in the United States

- Strong sales experience required

*Prior experience in hospitality, customer service, project management, operations, sales, and/or retail is a plus.

All your information will be kept confidential according to EEO guidelines.

What We Offer

This is an exciting time at CommonGrounds Workplace. Join us as we expand and grow with us.

In addition to a competitive compensation, incentive bonuses, and a comprehensive benefits plan, we provide ongoing employee development and limitless internal growth opportunities.

Check us out at: https://cgworkspace.com/