Customer Success Manager

  • Full-time

Company Description

About Cometly

Our mission is to help ecommerce advertisers profit more from their digital ad campaigns by providing them accurate data. Our SaaS product allows ecommerce business' to accurately track their online advertising campaigns which helps them to ultimately make better decisions on their ads and profit more from their campaigns.

We’re a scrappy startup so this role is what you make of it, but we’ll help you every step of the way. You’ll be able to look back and see your impact as we grow and evolve. There’s a lot to take on, but we trust that you’re up to the challenge.

Job Description

About You

As a Customer Success Manager at Cometly you will work to actively engage paying users to assist them with their account set up, general support questions, billing, and renewals. You will be managing close relationships with paying users to offer assistance and provide them value. Your ultimate goal is to help provide them a great experience and support them while using Cometly. 

Experience/Responsibilities

  • You’re passionate about growth, providing amazing user experience, and you bring in an experimental mindset that breaks complex problems down into actionable tasks.
  • Support paying users with account issues and improve their customer experience. 
  • Assist users on chat and Zoom calls to help them with their account.
  • Improve customer retention rate.
  • Manage customer renewals.
  • Understand customer's needs and preferences.

Qualifications

We require:

  • 2+ years of paid advertising experience with Facebook ads
  • 3+ years of sales and/or customer success experience
  • Familiarity with CRM practices along with ability to build productive business professional relationships
  • A keen interest in Facebook Ads, software, and ecommerce
  • Excellent selling and communication skills
  • Prioritizing, time management and organizational skills
  • Problem-solving skills
  • Ability to create and deliver presentations tailored to the audience needs
  • Relationship management skills and openness to feedback

Additional Information

We offer:

  • Competitive Compensation: ($60,000 /year)
  • Health Benefits
  • Work from Monday to Friday

Cometly is a remote company. All employees must be able to work 9am-5pm in any timezone Pacific to Eastern.