Comcast is a Fortune 50 Telecommunications company, servicing residential and commercial customers in 40 states. We currently employ over 160,000 employees as an organization with $83 billion in revenue. 

Responsible for overseeing senior executive level IT support at the division level.  Has in-depth experience, knowledge and skills with technical support. Strong proficiency with enterprise Windows devices, Office 365, managed IOS environment, Powershell, SQL Query language, reporting tools such as Tableau, video conferencing technologies (Cisco Telepresence and WebEx technologies preferred).  Strong customer facing skills and experience supporting highly visible situations.  Usually determines own work priorities and is comfortable managing large technology deployment projects.

Employees at all levels are expected to:

- Understand our Operating Principles; make them the guidelines for how you do your job

- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touch point, and make them promoters of our products and services

- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

- Win as a team - make big things happen by working together and being open to new ideas

- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

- Drive results and growth

- Respect and promote inclusion and diversity

- Do what's right for each other, our customers, investors and our communities

Core Responsibilities:

- Comfortable with setting up and supporting video conference meetings making quick decisions in front of large groups.

- Provides training and support at a peer and end user level.

- Trains and educates new and current employees of new technologies.

- Acts as a technical resource to peers and participates as a point of contact for enterprise systems.

- Plans, coordinates and implements projects.

- Provides consultation services for employees and departments.

- Proficient with scripting and reporting software.   Using scripts and data query tools for reporting functions and asset management.

- Experience with data reporting tools such as Tableau, Power Bi, SQL Query language.

- Supports a managed print environment,  (Canon Uniflow preferred).

- Consistent exercise of independent judgment and discretion in matters of significance.

- Regular, consistent and punctual attendance.

- Other duties and responsibilities as assigned.

Minimum Education Level - Associate's Degree or Equivalent Experience

Field of Study - IT, Audio Visual, Business administration

Years of Experience - 5-8 years of related experience

All your information will be kept confidential according to EEO guidelines.

Benefits will begin on day 1.