Customer Experience Team Member - Birmingham

  • Full-time

Company Description

Colliers International is a leading commercial real estate services company, providing a full range of services to real estate occupiers, developers and investors on a local, national and international basis. We are currently recruiting as part of our ongoing growth ambition across our residential business.

The role of Customer Experience (CX) team member is to deliver memorable instances to our clients, occupiers, visitors and stakeholders by forming long lasting relationships. CX team member delivers personalized service at each interaction. CX team members will act as an ambassador for the Beyond: Front of House brand

 

Job Description

Core Responsibilities

  • Deliver a warm welcome and a fond farewell to clients, occupiers, visitors
  • Ensure front of house areas are always immaculately presented 
  • Follow Colliers International’s Beyond: Front of House standard operating procedures and guidelines
  • Actively participate in all Beyond: Front of House initiatives to enhance CX delivery
  • Adhere to Colliers International’s H&S protocols
  • Responding to telephone or email enquiries from internal or external clients in a professional and ensuring appropriate follow up on any actions as required
  • Ensure property visitor management processes are strictly followed
  • Deal with complaints and offer prompt resolutions, escalate where necessary
  • Data processing and management of databases, ensuring accurate and timely import of information
  • Identify opportunities to enhance the customer experiences by being innovative and creative
  • Support Colliers Internationals’ initiatives to elevate customer experiences
  • Ensure temporary team members are trained as per Colliers International’s standards and maintain training records
  • Firmly abide by Colliers International’s grooming standards
  • Log any property faults/issues with the helpdesk and inform the Facilities Management team
  • Build professional relationships with clients, occupiers, guests and stakeholders  

Qualifications

Previous Front of House / Hospitality experience is essential.

Additional Information

No Agencies - We will not recognise any agency introductions.

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