IT Service Desk Analyst – Level 1
- Melbourne VIC, Australia
Colliers International is a global real estate services firm operating in over 60 countries. We advise people on buying, selling, leasing, managing and valuing real estate all over the world. What sets Colliers apart is not what we do, but how we do it. We think differently and are enterprising. Colliers is the place where creative and entrepreneurial people with high integrity choose to make a difference. This is where market leaders are made.
Winners of the Aon employer of choice award 2017 & 2018.
We are currently recruiting for an IT professional with at least 12-18 months experience. Reporting into the Service Desk Manager this role is responsible for providing excellent customer service to all levels of the business in an efficient and professional manner.
Some of the key responsibilities in this role include:
- Identifying and proactively resolving IT issues
- Providing first and second level hardware and software support
- Adhering to all processes and documenting procedures accordingly
- Making recommendations on upgrades and replacements when necessary
Some of the key technologies that this position will be supporting are:
- Windows 10
- MS Office 365 – Outlook, Excel, Word, PowerPoint, Access, One Note, One Drive
- Skype for Business
- Audio and Visual (conferencing)
The successful candidate will hold a relevant tertiary qualification and ideally 12-18 months experience in a similar role would be ideal. Your experience will highlight your strong customer/client service approach to resolving IT related enquiries, and ability to build relationships across all levels of the business. Furthermore, your working knowledge of Microsoft applications, knowledge of networks (LAN/WAN), the ability to prioritise your work load, flexible attitude in terms of changing work requirements and your desire to work in a highly team orientated environment will see you succeed.
This not only represents a fantastic opportunity to join an industry leader, but an opportunity to work for an organisation that focuses on technology, investing in it to support business growth. As well as a brand new office environment, you will be provided structured training along with a development plan to equip you with the most comprehensive tools and infrastructure available to ensure your success.
Colliers International is a leader in global real estate services and a great local success story. Ours is a culture of service excellence and collaboration that provides our people with the ideal platform to engage their clients, develop their skills and accelerate their careers. For you this means a world of opportunity and the power to succeed
To express an interest in this role please submit your details via the "apply now" button.