Colliers International Group Inc. (NASDAQ and TSX: CIGI) is an industry-leading global real estate services company with 15,400 skilled professionals operating in 69 countries. With an enterprising culture and significant employee ownership, Colliers professionals provide a full range of services to real estate occupiers, owners and investors worldwide. Services include strategic advice and execution for property sales, leasing and finance; global corporate solutions; property, facility and project management; workplace solutions; appraisal, valuation and tax consulting; customized research; and thought leadership consulting.

The Director is an account team’s production lead! Manage the delivery of high-quality deliverables that power client satisfaction, meet our requirements, and balance client and agency economics. You will lead a multi-skill (i.e. online and offline) team of project managers. You will oversee project definition, scope monitoring, budgeting & timing at the account level. Career-manages a team of direct reports. 

This is a hybrid role, requiring three days in-office each week. If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.

Main Responsibilities: 

Knowledge 

• PM Approach: Ensures that the project management team uses a flexible project management approach 
• PM Technical Skills: Leads large teams to bring complex programs/campaigns to completion based on scope and budget. Well-versed in production needs; considered a specialist in multiple channels and understands other mediums well enough to be a strategic problem solver 
• Talent Selection: Shows the ability to hire and retain capable people while promoting diversity and career development 
• SOWs: Accountable for the accuracy of all team SOWs 
• Problem Solving: Team’s chief problem solver and talent choreographer 
• Agency process: Develops important operational tools (i.e. team or brand specific processes) 
• Growing Talent: Grow mid-level producer talent; able to handle performance issues 
• Client finances: Collaborates (with Business Manager if available) to provide accurate and realistic cost-to-complete estimates and forecasts for assigned projects 
• Technology: Learning technology, advanced Microsoft Project and Excel ability. Experience with today’s digital technologies 

Strategy 

• Resource allocation: Reviews all projects across account to resolve resource and skill requirements; drives resource allocation management; ensures the right resources are cast to the need 
• Project Plans: Accountable for account-level master project plan creation and management. 
• Process improvement: Proactively sees opportunities to adjust processes for efficiencies 
• Quality Control: Structures and leads project status reviews; leads cross-team post-mortem sessions 
• Advising: Partners with account/ marketing team to provide appropriate and consistent communication directly to client(s) in an effort to clearly manage expectations 
• Risk Management: Leads large teams to develop and manage risk mitigation plans 

Tactics and Execution 

• Agency Cost Management: Vigilantly seeks to optimize both agency services and internal resources 
• Internal Relationships and Team Leadership: Collaborative business partner to team capability leads 
• Management: Responsible for the career development of others 
• Execution: Prioritizes work in progress (WIP) with production and account teams to pull work forward and break bottlenecks 
• Vendors: Point of escalation for vendor management concerns 
• Scope Definition: Scopes and estimates complex, multi-channel engagements 

Client Relationship 

• Relationship: Client-facing lead on issues related to production and project management 
• Client knowledge: Understands the client’s business and plans projects accordingly 
• Passion: Demonstrates passion for the brands and our work 
• Accountability: Owns vendor/partner relationships 
• Problem Solving: Able to drive difficult or complex production discussions with client and facilitate resolution 
• New Business: Production lead on new business pitches; identifies upsell opportunities 
• Communication and Writing: Uses advanced interpersonal and listening skills. Solid written and presentation skills 

Post-Graduate / Graduate in Civil Engineering with minimum 15 - 20 years of Project / construction management experience in the construction of large IT & IES / Commercial / institutional building, must have exposure to BIM, PERT and CPM techniques