Colliers International Group Inc. (NASDAQ: CIGI; TSX: CIG) is an industry leading global real estate services company with more than 15,000 skilled professionals operating in 68 countries. With an enterprising culture and significant employee ownership, Colliers professionals provide a full range of services to real estate occupiers, owners and investors worldwide. Services include strategic advice and execution for property sales, leasing and finance; global corporate solutions; property, facility and project management; workplace solutions; appraisal, valuation and tax consulting; customized research; and thought leadership consulting.

General Summary of Responsibilities

• Fully responsible for the accounts of assigned clients and tenancy management.

• Undertake continued development / training of reporting staff.

• Exhibit leadership, managerial direction and personal encouragement to reporting staff within the teams, including guidance and enforcement of all management procedures and policies of the division.

• Monitor the efficacy of complaints management within the teams.

• Liaise with existing clients on tenancy management & leasing performance, including the use of tenant and client surveys.

   

Specific Job Requirements

• Maintain close and regular liaison with occupiers and owners under the teams to ensure satisfaction with all aspects of Tenancy Management & Leasing.

• Maintain system of tenancy schedules and diary of pertinent action dates.

• Ensure that assigned clients are provided with regular management reports.

• Ensure the preparation of cash flow budget covering both income and expenditure for assigned clients.

• Ensure effective and timely monitoring of the reporting staff’s performance.

• Ensure arrangement of suitable property and other insurance cover for assigned clients, including coverage from contractors and tenants.

• Ensure rent review and other service contract negotiations on behalf of assigned clients are performed within desirable time parameters.

• Ensure receipt of all Statutory Assessment on behalf of assigned clients and submitting objections as and when appropriate.

• Ensure control, co-ordination, and supervision of all tenants under management.

• Ensure attendance at sites and meetings where appropriate and report to assigned clients on progress.

• Provide on-going recommendation to assigned clients on how their property investment return may be improved.

• Collection of all rentals, management fees and other tenants’ payments. This service includes issuance of demand notes, reminders, warning letters and any other follow-up action as may be necessary. All charges for stationary, printing, postages, fees, etc. will be charges separately.

• Continually review Management Agreements with assigned clients for suitable terms and fees.

• Prepare payment of all expenses in relation to tenancy management.

• Submit monthly financial statement in relation to the tenancy management account.

• Prepare Tenancy Management Budget for assigned clients for each Financial Year.

• Conduct lease audits where necessary for potential and existing clients. This includes but does not limit to drawing up lease registers, checking documentation, making benchmark reports, re-negotiating leases, if necessary.

• Ensure assigned clients and the Portfolio Head are kept informed of any building defects that may compromise safety of tenants or may give rise to a claim or damage.

• Ensure that assigned projects achieve their budgeted net profit target through efficient and effective use of financial, human and other resources.

• Supervise reporting staff individual performance in the areas of revenue budget, product quality, training and continued professional development.

• Any other duties assigned by the Portfolio Head.

Required Qualification, Skills and Attributes:

• Requires a Bachelor’s degree in Real Estate or related field.

• At least 4-6 years experiences in the direct management of real estate projects of varying sizes, complexities and across multiple markets (retail, residential, commercial, industrial etc).  

• Strong people management skills with a passion on the team-work approach.

• Strong presentation and interpersonal skills, seeks to develop strong client relationships.

• Excellent customer service and analytical skills are necessary as is an attention to detail personality.

• Exhibit a strong desire to achieve results and exceed expectations and be able to develop and maintain good industry networking relationships to contribute towards the business development of the group.

• Must have demonstrated ability to manage complexity and must be organizationally/politically astute.

• Must be able to demonstrate an ability to build relationships and motivate teams of people, manage and grow staff.

• Strong written and spoken communication skills.