SUMMARY:

A legal collector will work with a consumer in a professional and courteous manner in effort to guide them through their available payment options.  A legal collector will be polite and sensitive towards people while also remaining committed to their purpose. Excellent communication and negotiating skills are extremely useful to succeed in this role.

JOB DUTIES & RESPONSIBILITIES:

• Handle all walk-in traffic for the Law firm.
• Verify and Update debtor information
• Maintain cleanliness of the reception area and conference room
• Manage inbound and outbound phone calls
• Skip Trace accounts as needed
• Manage and update collections queues.
• Legal preparation
• Prepare and mail letters
• Manage attorney emails and audits
• Be available to work any hours and shifts during our regular business hours.  Shift will start with a rotating 8-5 and 9-6 shift.  The hours above may change based on business needs. 
• Maintain a professional work demeanor and environment at all times.

GENERAL REQUIREMENTS:

• High School Diploma/GED Required
• Solid work experience with great attendance
• Work hours will be M-F from 9:00 am to 6:00 pm
• Prior collections experience preferred

KNOWLEDGE, SKILLS & ABILITIES:

• Professionally communicate with consumers over the telephone and in person
• Ability to problem solve on the fly and make informative decisions about what the next step should be and act on it
• Ability to probe for objections and ask crucial questions
• Ability to always maintain our company’s integrity and ethical standards
• Professionally negotiate settlements and set up arrangements
• Ability to multitask and maneuver multiple screens at a time
• Ability to enter detailed and accurate notes
• Maintain an upbeat attitude while handling difficult conversations
• Must be able to maintain sensitive and confidential information
• Ability to work with minimal direction and oversight

Compensation

Agents are paid a competitive pay structure to include incentive in addition to base pay.

Schedule and Hours

Our office is open M-F, 8:00 am – 6:00 pm.  Shift will be assigned based on business needs.

Comprehensive Benefit Plans:Medical, Dental, and Vision insurance

• 6 Paid holidays, 2 floating holidays, and Paid Time Off (PTO)
• Retirement plan and Tuition Reimbursement