Fulfills all assigned customer account related requests in a timely manner. Examples of tasks may include:

- Transact customer account maintenance requests received in electronic work queue or file; may include DMS (document management system), Outlook email, excel, or other sources.

- Fulfill customer document requests using approved processes and procedures.

- Ensure customer account privacy standards are maintained.

- Handle incoming customer paper correspondence, including returned mail, following all established guidelines and procedures.

- Use email, electronic queue, fax and hardcopy processes as appropriate

- Perform related duties as assigned by supervisor

Education:

· High school diploma or equivalent experience

Type & Amount of Experience

· Ability to follow instructions and important

· Ability to learn and use new systems very important

· Strong attention to detail and organizational skills are required

· Attendance and punctuality are essential for this position

· Previous clerical experience helpful

o Good oral and written communication skills

o Demonstrated team player

Software Expertise:

· Knowledge of Microsoft Office applications (Word, Excel, Outlook) is helpful; must be able to learn – track and create reports, data entry

· Proficiency in keyboarding skills expected

Physical Requirements:

· Standard office environment including sitting while performing computer work

· Some walking to different areas of the department as duties require

· May include delivering paperwork or stack of items

All your information will be kept confidential according to EEO guidelines.