CoinStats' vision is to become the frontpage of crypto. 

The platform provides over 1,200,000 monthly active users the ability to view and manage all their crypto assets in one place in real-time. The data provided by CoinStats can serve as a basis for well thoughtout investing decisions and save lots of time for all crypto investors and traders.

In the Pre-Seed and Seed rounds, CoinStats raised $4.4 million of funding from investors that include Imperii Capital, Stefan Cohen, Jonathan Weiner, Mike Dudas' 6th Man Ventures and Alex Pack's Hack VC. Following the rounds, CoinStats Wallet was launched, giving the userbase the opportunity to trade from CoinStats directly. NFT & DeFi tracking followed suit. 

We, at CoinStats, are seeking a dynamic Web3 Technical Support Specialist to join our team. If you're passionate about the cryptocurrency space and thrive in a fast-paced environment, this role is tailored for you. Join us in providing exceptional support to our 1 million+ users and be a part of our innovative journey in the crypto world.

💻 Your weekly/monthly responsibilities will be:

• Providing high-quality user support and consultancy on CoinStats, handling general inquiries and complaints.
• Testing and reproducing all the bugs and issues reported by the platform users, immediately escalating serious complaints and issues that you are not equipped to deal with.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
• Participation in creating user self-service materials and tools for users, content writing.
• Involvement with the operational delivery and UAT if required for new product and feature releases.

💡 The required skills that will help you succeed in this role:

• Excellent written and verbal English language skills.
• Excellent crypto knowledge and hands-on experience.
• Sound judgment, analytical, and problem-solving skills.
• Fast in learning and executing daily work.
• Technical background is a must.
• Previous experience in customer/user-facing roles is a must.

🔥 Our Perks

• Employee well-being programs
• Team building & cultural activities
• Opportunities to learn & grow fast
• Social contribution events

👩‍🚀 What Makes CoinStats the Best Place to Work?

Pride in Excellence🏆

• Aim for continuous improvement and achieve excellence
• Display a passion for setting and achieving goals and turning them into tangible results
• Embrace innovation and stay proactive and ahead of market trends.

Growth-Oriented Ownership Mindset 🚀

• Contribute to the company’s sustainable growth
• Keep learning and expanding your skills to become the best version of yourself at work
• Enhance your crypto knowledge with valuable insights into the dynamic cryptocurrency market and trends

Transparent & Open Communication 👐

• Build trust and prioritize open and transparent communication with all the members of the company
• Maintain a warm and inclusive work environment that values every idea.