Cognixia- A Digital Workforce Solutions Company is dedicated to delivering exceptional trainings and certifications in digital technologies. Founded in 2014, we provide interactive, customized training courses to individuals and organizations alike, and have served more than 130,000 professionals across 45 countries worldwide

To provide world-class training solutions on digital technologies by delivering innovation and the best techniques in training. We’re driven to help each individual and organization we work with to upgrade their skills, and develop new ones, while creating a stronger digital workforce for the future.

Industry: Health Care
Job Title: Customer Service Representative (contract to hire)
Duration: 2+ months with (extension and permanent placement depending on attendance and performance)
Work Hours: WAH due to Covid, will relocate to office when we have the ability. Sourcing can be in Melbourne, Fl or Eastern Time Zone Training - Monday - Friday 8:30am - 5pm for 4 weeks Official Schedule can be between - 8am - 9pm Eastern
Location: Melbourne, FL 32901 [remote during COVID-19]

***** Looking for someone with customer service exp *****

Duties: 
Schedule Notes: WAH due to Covid, will relocate to office when we have the ability. Sourcing can be in Melbourne, Fl or Eastern Time Zone Training - Monday - Friday 8:30am - 5pm for 4 weeks Official Schedule can be between - 8am - 9pm Eastern

WAH due to Covid, will relocate to office when we have the ability. 
Sourcing can be in Melbourne, FL. 
Candidates must have reliable internet connection.

The CE Outreach Educator will work directly with the members. 
They are responsible for building rapport and educating members on their available options, including but not limited to, facility or screening options, preventative screening services available to them, or other alternative treatment options. 
The intent is to assist the member in selecting the option that best pertaining to them. 
Daily duties include conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members. 
Track and communicate system errors in an expediential and thorough manner. Self-report metrics successfully and regularly. 
Take requests for care management from patients, physician offices or imaging centers. 
Research issues regarding the certification process and forward to the appropriate parties.
May work on complete process from beginning to end or a portion of the process which focuses on educating the member on their available treatment, including not limited to facility or screening options, once the member has chosen to use another facility, they are transferred to the Scheduler.

Excellent attention to detail;
Excellent problem solving abilities;
Proactive customer service approach;
Self-directed, highly motivated;
Ability to relate well to all types of people;
Ability to listen actively and responsively
Ability to overcome objections
Ability to utilize multiple resources: client websites and navigation search engines to find best places of care that offer convenient distances for client members while holding a successful and fluent conversation on the phone with a member.
Aptitude for dealing with complex/challenging customers and demonstrated ability to deescalate a situation, coachable, willingness to learn, enhanced collaboration skills, team player, dependable, punctual, flexibility to different personalities & situations, great attitude, problem solver, professionalism, and an ability to recognize the importance of educating and assisting the members we serve.
2 years previous experience in a contact center setting on outbound calls preferred, reliable transportation, phone skills, computer skills, basic MS Excel, MS Outlook
Must be able to type more than 30 words per minute
Customer Service Skills (history of customer service exp) preferred, and must have a friendly and professional voice and tone.