Cognixia- A Digital Workforce Solutions Company is dedicated to delivering exceptional trainings and certifications in digital technologies. Founded in 2014, we provide interactive, customized training courses to individuals and organizations alike, and have served more than 130,000 professionals across 45 countries worldwide

To provide world-class training solutions on digital technologies by delivering innovation and the best techniques in training. We’re driven to help each individual and organization we work with to upgrade their skills, and develop new ones, while creating a stronger digital workforce for the future.

Position Details:

Title - Customer Service Representative

Location - Fairfield, OH or Dublin, OH.

4865 Dixie Hwy, Fairfield, OH 45014

5151 Blazer Pkwy # B, Dublin, OH 43017

Schedule Notes: - M-F 9:00am-5:30pm, will be starting remotely until COVID-19 restrictions are lifted. Open to candidates in either Fairfield, OH or Dublin, OH.

Position will be starting remotely until COVID-19 restrictions are lifted. Open to candidates in either Fairfield, OH or Dublin, OH

Starting workers will be required to work onsite once the Covid 19 restrictions are lifted.

Duties:

• Perform customer service and prescription benefit specialist duties to resolve customer service issues, ensure members optimize their prescription benefit plans and assist pharmacists in improving patient care by asking scripted questions to clarify potential gaps in care.

• Majority of duties involve outbound patient telephone outreach.

• Perform data entry and use software programs.

• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.

• Must document all calls and evaluate each account to determine if further research is necessary.

• Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner

• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.

• Requires close attention to accuracy, performs independently, subject to practices and procedures.

Skills:   

• High School diploma or equivalent

• Strong data entry and 10-key skills

• Basic math skills required

• P.C. literate

• Strong attention to detail

• Good organizational ability

• Ability to work in fast-paced, production environment

• Willingness to work a flexible schedule based on business needs

• Exceptional oral communication and customer service skills.

• Ability to engage members and build confidence to become their trusted advisor on customer service concerns and cost effective use of their prescription benefit plan.

Education:         

• High School diploma or equivalent

All your information will be kept confidential according to EEO guidelines.