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The Group SSC & Data Production Centres organization is strengthening its central Operational Excellence team and is looking for a Reporting & Finance Expert

Reporting to the Head of SSC and DPC Operational Excellence Team, the Reporting & Finance Expert will lead and improve the financial performance, reporting, and analytical governance for Shared Service Centres and Data Production Centres. The role will ensure a clear, reliable, and consistent view of performance across sites, covering service levels, KPIs, FTE tracking, capacity, cost models, recharges, savings, and executive reporting.

This position combines financial controlling, performance management, data/reporting leadership, and stakeholder coordination. The successful candidate will work closely with SSC and DPC site leaders, Continuous Improvement Mangers, regional stakeholders, finance teams, operation teams, and central management to provide accurate insights and support decision-making at both site and group level

Reporting & Performance Insights

• Design, maintain, and standardize SSC and DPC reporting, including service levels, KPIs, dashboards, FTE tracking, and capacity reporting.
• Lead the development and governance of Power BI reporting across SSCs and Data Production Centres.
• Ensure accurate and consistent tracking of operational capacity, process maturity, and performance indicators.
• Prepare executive-level materials for leadership reviews, governance meetings, and stakeholder committees.
• Monitor and report on process autonomy and maturity through the Process Independency Framework.

Financial Performance & Governance

• Support Budget and Latest Estimate preparation, review, and alignment with key stakeholders.
• Track, analyze, and report productivity savings generated through continuous improvement and operational initiatives.
• Ensure regular financial alignment with regional stakeholders through quarterly reviews and ad hoc performance discussions.
• Validate and approve recharges between entities, ensuring consistency, transparency, and proper documentation.
• Develop, maintain, and improve cost models, including cost-per-task and price-per-task approaches.
• Contribute to the improvement of recharging models for Data Production Centres.

Data Quality & Automation (In collaboration with the Continuous Improvement Managers)

• Build and maintain indicators to monitor automation, productivity, and operational efficiency.
• Improve the reliability, consistency, and usability of reporting data across countries, regions, and sites.
• Identify reporting gaps and propose standardization opportunities across teams and locations.
• Support the automation of recurring reporting activities and reduce manual work where possible.
• Partner with Operational Excellence, PMO, Continuous Improvement Managers, and the Applied Innovation / Automation team to identify opportunities for better reporting, automation, and insight generation.

Team Leadership & Stakeholder Management

• Manage and develop the Financials & Reporting team, including the Data Analyst role.
• Set priorities, allocate workload, and ensure timely delivery of recurring and ad hoc reporting.
• Act as the central point of contact for financial and reporting topics related to SSCs and DPCs.
• Facilitate communication between SSC and DPC sites, central teams, finance stakeholders, and regional management.
• Promote a service-oriented, analytical, and continuous improvement mindset within the team.
• Master’s degree in Finance, Management, Business Administration, Controlling, Data Analytics, or a related field.

Experience

• Solid experience in financial controlling, performance management, reporting, FP&A, or business analysis.
• Previous experience in a Shared Service Centre, BPO, operations, or international finance environment is highly appreciated.
• Experience managing or coordinating reporting activities across multiple countries, entities, or stakeholders.
• Experience with budgeting, forecasting, recharges, cost allocation, productivity tracking, or KPI governance.
• Prior team leadership or coordination experience is a strong plus.
• Master’s degree in Finance, Management, Business Administration, Controlling, Data Analytics, or a related field.

Technical Skills

• Strong command of Excel and PowerPoint.
• Good understanding of data models, dashboard design, and performance reporting.
• Ability to translate operational and financial data into clear business insights.
• Knowledge of Power BI would be an advantage.
• Comfortable working with financial data, FTE tracking, cost models, and productivity/savings calculations.

Soft Skills

• Strong analytical mindset and attention to detail.
• Ability to structure complex information into clear, executive-ready messages.
• Excellent communication skills, with the ability to interact with executives, finance, operations, regional leadership, and central teams.
• Strong sense of ownership, reliability, and confidentiality.
• Ability to challenge data, identify inconsistencies, and drive standardization.
• Team player with a continuous improvement mindset.

Languages

• Fluent English is required.