At Coface, we make trade happen every day. Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose: helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world. With nearly 80 years of global experience, we offer companies a full range of solutions: Trade Credit Insurance, Business Information, Debt Collection, Single Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy. Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

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The activities of the Claims Analyst are various and includes:

Perform claims daily operational activities for the Coface North Europe regions including:

• • Process policyholders requests and supporting documents
• • • Compile, verify accuracy and sort information in order to facilitate analysis
    • Research and obtain further information for incomplete requests
    • Classify documents
    • Comply with data integrity and security policies
  • Administrate claim files and ensure regular updates from opening to closing of the file
  • Ensure customer satisfaction regarding fast claims management by analysts (preparing activities which are precondition)
  • Compute and record invoices details, notifications and information in tools
  • Reports on Claims activities to the serviced countries
  • Take appropriate action to maximize recoveries
  • Ensure customer satisfaction regarding fast claims management by analysts

Reporting:

• Compile reports according to group rules.

Processes:

• Organize internal processes and work-flows and identify processes and work-flows which need to be adapted/improved
• Participate in internal projects

Ad hoc activities

• Participates in the creation / update of Claims Standard Operating Procedures used by the SSC operational teams

Soft skills

• Ability to read, analyze and interpret insurance documents
• Ability to organize and recall large amounts of detailed information
• Have a professional image and positive attitude in any work environment
• Ability to maintain multiple priorities and deadlines, with strong follow through
• Ability to clearly communicate within the team and with serviced countries
• Demonstrated planning, analytical, and organizational skills
• Ability to work independently and also take direction

Languages:

• Professional level in English (B2/C1)

Function/ Sector:

• Capacity to learn about Coface’s product and in-depth policy
• Legal knowledge (basic)
• Accounting knowledge (basic)

 IT:

• Familiarity and ease with varying IT and online software and applications

Education:

• Degree educated in Law/Finance (preferably), in Credit Management or any discipline related to commercial or accountancy.               

Experience:

• At least on-the-job training for 1-2 years or in a comparable role within credit insurance industry in previous appointments.

Experience in credit insurance, information/collection/banking business is a plus