Coface Bucharest Shared Services Center - a constantly growing team of young and enthusiastic experts, covers daily various processes and roles for Coface entities in several countries.

We have multiple teams of specialists, speaking French, English, German, Italian, Spanish and Romanian, responsible for running internal client operations at the highest standards of quality and efficiency.

Regular Claims activities:

• Perform claims daily operational activities for the Coface MAR region including but not limited to:
• • Process policyholders requests and supporting documents
• • • Compile, verify accuracy and sort information in order to facilitate analysis
    • Research and obtain further information for incomplete requests
    • Classify documents and prepare for scanning
    • Comply with data integrity and security policies
  • Administrate claim files and ensure regular updates from opening to closing of the file
  • Ensure customer satisfaction regarding fast claims management by analysts (preparing activities which are precondition)
  • Compute and record invoices details, notifications and information in IT tools
  • Reports on Claims activities to the serviced countries
  • Take appropriate action to maximize recoveries
  • Ensure customer satisfaction regarding fast claims management by analyst

 As Back up Compliance Analyst, with a focus on the Anti-Money Laundering, Counter Terrorism Financing and International Sanctions, the person will:

• Provide day by day support to the Sales force with particular reference to the customer due diligence and screening processes with reference to the Italian portfolio;
• Analyze and clear the alerts of sanctions, bad press and politically exposed persons generated automatically by the screening tool at onboarding of the new clients and review of the existing clients;
• Escalate the true matches of alerts and high-risk customers to the Compliance Manager for validation; 
• Monitor the KYC (know your customer) weekly reports and escalate the anomalies to the Sales functions for remediation;
• Support the Business Functions in the monitoring of the KPIs and other remediation activities.

Soft skills

• Ability to read, analyze and interpret insurance documents
• Ability to organize and recall large amounts of detailed information
• Have a professional image and positive attitude in any work environment
• Ability to maintain multiple priorities and deadlines, with strong follow through
• Ability to clearly communicate within the team and with serviced countries
• Demonstrated planning, analytical, and organizational skills
• Ability to work independently and also take direction

Languages:

• Professional level in Italy
• Fluent in English

Function/ Sector:

• Capacity to learn about Coface’s product and in-depth policy
• Legal knowledge (basic)
• Accounting knowledge (basic)

 IT:

• Familiarity and ease with varying IT and online software and applications

Education:

• Degree educated in Law/Finance (preferably), in Credit Management or any discipline related to commercial or accountancy.              

Experience:

• At least on-the-job training for 1-2 years or in a comparable role within credit insurance industry in previous appointments.

What’s in it for you:

• Mentoring will help you blend with the team and get involved in your work as comfortably as possible;
• The company will provide continuous support and guidance throughout your work;
• Hybrid work model;