Coface is one of the leaders in trade credit insurance and business information products, helping around 50,000 customers build successful, growing and dynamic businesses all around the world.

We offer our clients tailor-made risk management solutions based on our global data coverage and our in-depth risk assessment expertise.

Coface’s experience means we can provide high-quality, high-value data to our clients. Our business information services help them with their risk management and operational decision-making.

We are looking for a new colleague for API Support Officer (L1)!

Location: Warsaw

Your mission

In your position you will be in coordination of the technical first level support for API solutions, in particular the accompaniment of customers, partners and IT service providers during the implementation phase as well as in case of technical problems.

Responsibilities

• Appling technical expertise to position Coface global API solutions with clients and partners;
• Builds relationships with customers and partners serving as the technical liaison from pre-sales to post-sales;
• Taking on the definition and implementation of test scenarios and test cases in close cooperation with international specialist departments as well as the coordination with the organization and IT (Business Technology) departments at the headquarters of the Coface Group;
• Participating in growing strategic product sales and revenue through proactive engagement with customers and partners;
• Creation of defects and change requests for the business technology area of ​​the headquarters as well as the documentation at least in English round off your job profile;
• Supporting our Sales and Account Manager in their activities in completing our offer and services to customers and partners.

Key Requirements

• Completed University or Technical College degree in the field of Computer Science, Business Informatics, Engineering or comparable courses or practical experience and previous knowledge;
• At least several years of relevant experience in the field of IT interfaces and/or in Account Management and/or Customer support with a technical background;
• Familiar with technologies and tools related to API solutions (e.g. JSON, REST, XML, SOAP, Swagger) and web service testing tools (Postman, SoapUI, …);
• Experience with  AWS (Amazon Web Service) is a plus;
• Industry-specific experience in the area of credit management (credit checks, information and debt collection, credit insurance, factoring) round off your profile;
• Knowledge of ERP systems such as SAP, Microsoft Dynamics or credit management systems is an advantage; 
• English language proficiency.