Customer Success Manager (Remote - U.S.)

  • 201 California St, San Francisco, CA 94111, USA
  • Employees can work remotely
  • Full-time

Company Description

CodeSignal helps companies go beyond resumes in technical recruiting by offering them the most advanced technical assessment solutions. Our state-of-the-art tools and research-based assessments allow our customers to create an effective technical interview process and to place confidence in their assessment results. Learn more about our CodeSignal here (http://codesignal.com/)

Read more about us:

  • https://www.cnbc.com/2019/11/12/100-of-the-worlds-most-promising-start-ups-to-watch-in-2019.html
  • https://www.forbes.com/sites/jilliandonfro/2019/12/03/the-2020-under-30-in-enterprise-tech-meet-the-honorees-shaking-up-the-way-we-work/#766137dd6359
  • https://www.forbes.com/sites/kimelsesser/2019/10/23/want-more-diversity-in-silicon-valley--offer-an-objective-skills-test/

Job Description

We are seeking a Customer Success Manager who is passionate about empowering and enabling customers! Part domain expert, project manager, consultant and coach, you will be serving an incredibly important role in our team, and you will be crucial in our success as a company. Customer Success is our key competitive advantage.

  • Manage a portfolio of CodeSignal’s fast-growing customers to drive mutual success and growth
  • Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
  • Serve as a trusted advisor to new and existing customers through demonstrable knowledge of CodeSignal products, industry expertise and business acumen
  • Assist customers by identifying and addressing unique use cases or issues
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

Qualifications

  • 1+ yrs in a customer success role, preferably with B2B or SaaS experience
  • A customer-first attitude
  • Advanced level understanding of CodeSignal’s products and admin tools and the ability to effectively educate customers on product capabilities
  • Solid understanding of client’s recruiting objectives, processes, challenges and metrics
  • Spearhead small scale projects
    • Content consultation
    • Implementation & roll-out consultation
  • Conduct effective client-facing meetings (i.e. training, Annual Business Review)
  • Able to independently troubleshoot majority of client issues
  • Able to effectively identify severe issues and escalate them properly
  • A collaborative, helpful, and empathetic team player who is easily able to form a strong relationship with working level counterparts 
  • This role is open to candidates anywhere in the U.S. with a minimum 5-hour overlap with PST working hours
  • Excited about joining a fast-paced startup (not a 9-5er)
  • Ability to remain focused and flexible during rapid growth
  • Excellent written and verbal communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

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