Customer Success Manager

  • 201 California St, San Francisco, CA 94111, USA
  • Full-time

Company Description

CodeSignal is a fast-growing technology startup in the heart of San Francisco. We help companies #GoBeyondResumes in technical hiring. Our state-of-the-art testing and live interview tools allow our customers to create an effective technical interview experience and to place confidence in their assessment results.

Read more about us:

  • https://www.forbes.com/sites/jilliandonfro/2019/12/03/the-2020-under-30-in-enterprise-tech-meet-the-honorees-shaking-up-the-way-we-work/#766137dd6359
  • https://www.cnbc.com/2019/11/12/100-of-the-worlds-most-promising-start-ups-to-watch-in-2019.html
  • https://www.forbes.com/sites/kimelsesser/2019/10/23/want-more-diversity-in-silicon-valley--offer-an-objective-skills-test/
  • https://interestingengineering.com/battling-bias-in-hiring-with-an-objective-framework-based-assessment
  • http://www.businessinsider.com/51-enterprise-startups-to-bet-your-career-on-in-2017-2016-11
  • https://techcrunch.com/2018/07/10/codefights-becomes-codesignal-and-launches-a-new-ratings-system-for-developers/

Job Description

We are seeking a Customer Success Manager who is passionate about empowering and enabling customers! Part domain expert, project manager, consultant and coach, you will be serving an incredibly important role in our team, and you will be crucial in our success as a company. Customer Success is our key competitive advantage.

  • Manage a portfolio of CodeSignal’s fast-growing customers to drive mutual success and growth
  • Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
  • Serve as a trusted advisor to new and existing customers through demonstrable knowledge of CodeSignal products, industry expertise and business acumen
  • Assist customers by identifying and addressing unique use cases or issues
  • Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

Qualifications

  • 1+ yrs in a customer-facing role, preferably with B2B or SaaS experience
  • A customer-first attitude
  • Ability to remain focused and flexible during rapid growth
  • Ability to understand our use cases and effectively educate customers on product capabilities
  • Strong troubleshooting skills
  • A collaborative, helpful, and empathetic team player
  • Excellent written and verbal communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Videos To Watch