Founded in 2010, CoEnterprise consistently delivers with the highest degree of client satisfaction.  Our company philosophy focuses around People, Process, and Technology.  Our corporate culture values integrity, quality, and dedication.

Our strategy is simple; collaboration and partnership with our clients and our people enable us to solve even the most complex problems.  If you are energetic, driven, and interested in challenging yourself, then CoEnterprise is the right place for you.

We promote innovation and excellence.  We offer comprehensive benefits packages as well as competitive salaries.

CoEnterprise is seeking a Support Associate for its Support Services Team. This role is a work from home position. The ideal candidate will be based in the Des Moines, Iowa area to be accessible for team meetings. 

The candidate will:

• Provide white glove L1, L2 and L3 technical support services for B2B integration technologies

• Troubleshoot, research, and resolve business critical system issues under pressure

• Give expert advice and guidance to customers on advanced B2B technologies and concepts

• Ensure 100% customer satisfaction at all times

• Uphold and be held accountable for meeting defined Service Level Agreements (SLAs)

• Facilitate post-outage reviews (POR), create Service Incident Reporting (SIR), and develop and deliver Root Cause Analysis

• Provide technical mentoring to customers and peers

• Carry an on-call pager for 15 days per month to handle after hours and production critical issues

• Bachelor’s Degree in Computer Science, Computer Engineering, or equivalent work experience

• Knowledge of Windows, LINUX or UNIX (Solaris, HPUX)

• Experience with file transfers (FTP, or SFTP and HTTP)

• Passion for technology, adaptable, and the desire to continually learn new skills

• Team player with the desire to help others

• Self-driven, self-motivated, and the ability to get things done

• Strong interpersonal and communication skills

• Strong analytical and conceptual skills both written and verbal

• Ability to document detailed step by step instructions on technical topics

• Experience working with database technologies: Oracle, SQL Server, Sybase, or MySQL a plus

• Knowledge of B2B and/or ESB platforms are a plus

• Experience with trading partner onboarding, mapping, communications (VAN, AS2, HTTP), ANSI and XML standards are a plus

• Experience with Sterling Integrator/ Gentran Integration Suites are a plus

All your information will be kept confidential according to EEO guidelines.