CoEnterprise is an award-winning B2B software and professional services company headquartered in New York City. Founded in 2010, CoEnterprise delivers Supply Chain and Business Analytics solutions and services that transform how companies connect and do business. CoEnterprise approaches each relationship and engagement from the perspective of three core values: collaboration, ownership, and excellence. We value collaboration with both our partners and clients in order to present the best possible outcome for our customers. Our vow to accept ownership ensures that our entire staff takes pride in our work and it is our commitment to excellence that ensures that this work is at the highest standard possible.

Job Description

The Support Service Specialist works directly with customers and members of our Business-to-Business (B2B) support service team to support our clients’ business and business-to-business file transfer systems. 

The Support Service Specialist interacts with clients to provide solutions to issues in their file delivery system which they cannot resolve locally.  The role collaborates closely with Client contacts, fellow support service team members, and Consultants to ensure accurate resolutions to issues. The right candidate is a highly motivated analytical thinker, problem solver with strong soft skills, capable of supporting Microsoft Logic Apps in Azure environment.

Qualifications

The Support Service Specialist should have a minimum of five (5) years experience with Microsoft Logic Application suite in Azure environment:

• Understanding of cloud technologies (maintenance and administration)

o   Azure Logic Applications

o   Azure functions

o   Virtual Machines

o   API Management

o   API Data gateway

• Development work in C# (Design, Build, Test)
• Complete knowledge in XSLT translation
• Working knowledge of Javascript
• Microsoft Logic Applications flow development/analysis
• Understanding of custom Services, Adapters, and Protocols
• Data file transfer types (FTP, FTPS, SFTP, HTTPS, AS2)
• Understands MS Logic Applications mapping, trading relationships, cross-references,, etc

The Support Service Specialist must be familiar with the following technologies and concepts:

• Azure cloud operation and administration
• Coding development lifecycle methodologies
• Virtualized servers and hosted server architectures.
• Security standards (PGP/GPG, SSL certificates, SSH, cloud-based secrets)
• Relational database management systems (e.g., MSSQL, Oracle, DB2)
• System and port architecture
• Electronic Data Interchange (EDI) standards (e.g., X12, EDIFACT, Flat-File(positional/delimited), XML/Jason)
• Managed File Transfer (MFT)
• Enterprise Application Integration (EAI)

Working Knowledge of the following:

• API calls using authorization mechanisms (Basic, client secret, OAuth 2.0)
• Understanding of Azure SQL, Queries and Stored Procedures
• Storage services: BLOB, queues, file storage

The Support Service Specialist will be responsible for:

• Workwith clients to understand and resolve issues that the client raises within the application set
• Provide knowledge to assist in resolving file delivery failures
• Provide guidance on parameter settings within the application suite
• Work in conjunction with team members in support of their clients
• Communicate proactively with clients across multiple mediums
• Use of ticketing system and other office support tools

All your information will be kept confidential according to EEO guidelines.