Co-creation HUB is the leading pan-African creative and innovation ecosystem enabler. In 2010, we started out as Nigeria's premier innovation center dedicated to accelerating the application of social capital and technology for economic prosperity in Nigeria. We have since grown our physical presence to five cities (Lagos, Abuja, Kigali, Nairobi and Windhoek) across Africa and we work closely with stakeholders - including entrepreneurs, civil society organizations, government, and private sector - to identify and nurture novel solutions to social challenges in Africa.

In 2017, Co-Creation HUB launched Growth Capital in partnership with Omidyar Network, Bank of Industry, and Venture Garden Group to provide early-stage funding for startups driving social change. In February 2019, Co-creation HUB opened a Design Lab in Kigali, Rwanda focused on Research and Development and Human Centered Design to enable innovation for social impact. Our Kigali Centre collaborates with global stakeholders to explore the application of technology to solve Africa’s systemic problems in education, public health, education, governance and our other areas of work. In September 2019, we expanded our footprint by acquiring iHUB in Nairobi, Kenya, strengthening our commitment to supporting entrepreneurs and innovators across the continent. In 2020, we launched CcHUB Syndicate, an investment vehicle designed to improve capital access for startups and bridge the funding gap in Africa’s innovation ecosystem. In 2021, we established the Creative Economy Practice to drive the growth of Africa’s creative economy through innovation and technology application. In 2023, we further expanded our presence by opening Co-creation HUB in Windhoek, Namibia. These expansions have been intentional in contributing to our vision to be Africa's leading pan-African creative and innovation ecosystem enabler.

Since its establishment, CcHUB has supported the development and launch of more than 10,000 innovative technology companies solving social challenges across Africa in areas including budget transparency, agtech, education, fintech, healthcare delivery, creative economy and sustainability.

Job Description
As a Community Associate, you are arguably one of the most important elements when creating and maintaining a vibrant co-working community. As a member of the community team, you will work with the community manager to create innovative and exciting ways to engage and manage the Design Lab community.
The Community Associate will assist in identifying and thoroughly understanding the various groups of the Design Lab Community, which include Co-working, startups, entrepreneurs, Engineers, developers,investors, businesses, and so on, The associate will raise awareness of CcHUB projects using creative, clear, and compelling methods, including but not limited to social media.

Coworking Space Membership

• Establish a welcoming environment by onboarding and assisting community members in a friendly, patient, and professional manner.
• Identify, launch, and manage community initiatives that will keep the CcHUB Design Lab community engaged and active.
• Work very closely with the community manager, communications, and other teams on how to better engage our community online and create content that is relatable to the ecosystem.
• Monitor and report on feedback/online reviews, and communicate with management to share customer feedback and insights gained from online community conversations.
• Build and maintain relationships with current members, potential members, and industry professionals.
• Maintain and monitor accurate databases across multiple platforms (billing, customer data, etc.).
• Collaborate with the administrative team to maintain and manage the co-working spaces

Events

• Assist in the planning of monthly events (both online and in-person), workshops, and seminars for various community members.
• Understand and enhance the overall customer experience (creating a sense of community among members).
• Produce bi-monthly reports on community trends, including but not limited to data on the number of events, event type, and number of attendees.
• Curate content that would benefit our members and increase visibility for our work.

Administration Support

• Provide an exceptional client and member service experience by understanding their needs and delivering the right solutions.
• Coordinating communications within, between, and among various functional teams and external stakeholders
• Serving as a point of contact (POC) for all matters related to the coworking space and member experience

Qualifications & Skills:

• A bachelor's degree in a business-related field, marketing, communications, or other related fields is required.
• Minimum 1-2 years of experience in a field related to community, communications, or within the startup ecosystem.
• Possesses strong interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
• Strong organisational and multitasking skills.
• Familiarity with coworking management software (e.g., Office RnD, Luma) would be an added advantage
• Comfortable speaking in public and engaging with diverse stakeholders.
• Experience working within the startup ecosystem and building communities. ( Knowledge of the startup ecosystem in Rwanda and across the region would be an extremely added advantage.)
• Proficiency in English (written and spoken) is required; Kinyarwanda is an added advantage.

Key Attributes:

• Self-starter, self-motivated with the ability to work independently and as part of a team.
• Passionate about creating inclusive and collaborative environments.
• Adaptable to a dynamic, fast-paced work environment.
• Strong customer-focused approach
• Problem-solving mindset with attention to details
• Should be able to work independently

Work Environment:

• In-office work setting.