Co-creation Hub is Africa’s leading technology innovation ecosystem builder on a mission to accelerate the application of science, technology and social capital for economic prosperity across Africa.

Our mandate is to build a formidable innovation ecosystem with a deeply rooted network, cultivating strategic partnerships and practical industry know-how that can support entrepreneurs and innovators in building thoughtful, relevant and scalable solutions. From our locations in Lagos, Abuja, Ijebu Ode (in Nigeria), Nairobi (Kenya), Windhoek (Namibia), and Kigali (Rwanda), we have built a vibrant community of over 81,000 people and counting and have supported to a portfolio of over 120 early-stage ventures including Lifebank, Ushahidi, Riby, BudgIT, Stutern, Kopo Kopo, Sendy, mFarm, Wecyclers and many more.

Our mandate is to build a formidable innovation ecosystem with a deeply rooted network,cultivating strategic partnerships and practical industry know-how that can support entrepreneurs and innovators in building thoughtful, relevant and scalable solutions.

About CEP at CcHUB

The Creative Economy Practice at CCHUB https://www.cchubcreativeeconomy.africa/ has a mission to stimulate more innovation and technology adoption in the African Creative Economy to catalyze further growth in the sector and capture maximum value for Africans. The mission and related outcomes are delivered through various activities, including creative ecosystem and community development, research and insight sharing, investor education, and advocacy. Programming like pre-incubation, incubation, and acceleration that lead to new innovative businesses in the sector and support investment readiness in the Creative Economy is also a key focus.

About the Project 

The Entertainment and Media Hub project aims to create a model for crafting authentic and gender-balanced African narratives, focusing on stories about adolescent girls and young women. It seeks to create a sustainable impact on the storytelling culture in Africa, fostering a more inclusive and balanced narrative environment.

Delivered By: Africa No Filter and the Creative Economy Practice at CcHUB.

Objective: To identify and nurture emergent and established storytelling talents in film/TV and digital media (including podcasting and other digital audio-visual content) in Nigeria and Kenya. The project focuses on promoting and mainstreaming gender-positive narratives to mass audiences.

Scope and Location: The project will be implemented in Lagos, Nigeria. It will offer a curriculum that imparts industry skills and a deep understanding of gender-equitable storytelling. Key areas include training, mentorship, research, capacity building, story development hubs, and grant dissemination.

Job Purpose

The Hub Operations and Customer Care Officer will ensure the efficient day-to-day management of the CEP Entertainment Hub by providing comprehensive administrative support, managing logistics, supervising facility staff, and addressing the needs of hub users. This role is pivotal in maintaining a well-organized, welcoming, and functional space, ensuring seamless operations, and offering front-line support to users and stakeholders.

Duties and Responsibilities

Administrative Support

• Manage day-to-day admin tasks: scheduling meetings, preparing agendas, and taking minutes.

• Maintain organised documentation: filing, data entry, and tracking logs for hub activities.

• Coordinate travel arrangements and logistics for the project team and visitors.

• Handle procurement tasks related to office and facility needs.

Logistics and Hub Operations

• Oversee entry and exit processes, ensuring people and equipment's secure and orderly flow.

• Supervise cleaning and security staff to ensure the hub remains clean, organised, and safe.

• Manage procurement of hub supplies and equipment, ensuring all necessary materials are available.

• Monitor the condition of hub spaces and equipment, arranging maintenance and repairs as needed.

Event and Facility Coordination

• Support planning and coordination of hub events, workshops, and meetings.

• Manage event logistics, including room bookings, catering, equipment setup, and breakdown.

• Serve as the primary liaison between external vendors and service providers for event-related services.

• Ensure that the space is prepared for events and restored afterwards.

Customer Care and Stakeholder Engagement

• Serve as the hub's first point of contact, addressing inquiries and supporting hub users with admin-related needs.

• Ensure hub users can access necessary resources and respond promptly to requests.

• Maintain and update contact lists, communication logs, and entry/exit data for internal and external stakeholders.

• Engage with hub members to ensure high customer service and support standards.

Office and Space Management

• Oversee the inventory of office supplies, equipment, and materials, placing orders when needed.

• Ensure that common areas are well-maintained and foster a productive environment.

• Assist in maintaining the security and confidentiality of hub operations, ensuring protocols are followed.

Project Team Support

• Provide support to the Project Manager and other team members as needed.

• Assist in the preparation of reports, presentations, and other project documentation.

• Participate in ad hoc tasks that contribute to the efficient functioning of the hub.

• Minimum of 1 years of administrative experience, preferably in a creative or media environment.

• Strong organisational skills and attention to detail.

• Excellent communication skills, both written and verbal.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to manage multiple tasks and prioritise effectively.

• Strong interpersonal skills and a proactive approach to problem-solving.

This role is fully onsite in our Entertainment and Media Hub in Lekki