Community Manager

  • Montgomery Rd, Sabo yaba, Lagos, Nigeria
  • Full-time

Company Description

NG_Hub in Lagos is a multi-faceted space aimed at bringing together developers, startups, and the wider community to collaborate, learn, and exchange ideas.

Job Description

We are looking to recruit a Community Manager who will be responsible for creating innovative & exciting methods to engage and manage the NG_HUB Community. The Community Manager will identify and thoroughly understand the various groups of the NG_HUB Community and will drive the awareness of NG_HUB projects through creative, clear and compelling methods.

Responsibilities 

  • Launch & Identify community initiatives that will keep the community engaged.
  • Implement social media & communication campaigns to align with marketing strategies.
  • Provide engaging text, image & video content for social media accounts
  • Able to expand & deepen the NG_HUB Community.
  • Understand  & communicate effectively the NG_HUB story.
  • Manage the physical space of NG_HUB community to fit the purposes & users.
  • Understand  & amplify the total customer experience.
  • Produce bi-monthly reports on community trends including but not limited to data on a number of events, type of event, & the number of attendees at such events. 
  • Maintain the content calendar and ensure it is regular, relevant & up to date.
  • Monitor & report on feedback/online reviews, and also liaise with management to relay customer feedback insights gained from online conversations within the community.
  • Build relationships with customers, potential customers, and industry professionals.
  • Stay up to date with digital technology trends
  • Carry out other duties as assigned by senior management.
     

Qualifications

  • Proven work experience as a community manager
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Hands on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Knowledge of online marketing and marketing channels
  • Attention to detail and ability to multitask

Additional Information

What's on offer?  

  • A competitive salary.
  • Health, dental and optical plans 
  • Work alongside world-class talent 
  • A culture of learning and innovation
  • Opportunities for career growth and training 
  • Interaction with industry leaders and forward-thinking people
  • A chance to make a social difference
  • Weekly workouts
  • Overall fun company