Cloudtrend Inc. specializes in building and managing an exclusive network of IT professionals to better their career opportunities and meet the demand of the market. We provide career management services and opportunities.

Our client requires a technical support analyst. As a key member of the Support team, you will be primarily responsible for providing first and second level technical, desktop, and application support to users.

Mandatory requirements:

-Directly related work experience in a Service Desk environment.
-Technical knowledge and experience implementing and supporting Microsoft Windows 7.
-Technical knowledge and experience implementing and supporting Microsoft Office 2007 or higher
-Technical knowledge and experience working with desktop PCs in a managed Enterprise Microsoft Windows Environment.
-Technical knowledge and experience implementing mobile devices.
-Experience with incident management software such as ITSM FrontRange.

Desirable requirements:

-Experience working with local and multi-function printers.
-Experience working with Microsoft SCCM in a managed Windows environment.
-Experience with computer imaging.
-Experience with remote access solutions in an enterprise environment.
-Experience with supporting video conferencing in a corporate environment. Experience with Tandberg or Cisco equipment using the H.323 standard and Microsoft Lync preferred.
-Experience with Microsoft Windows based tablet devices.
-A related University degree, diploma or certificate

When applying, please state the number of years of experience in your response along with your resume to [email protected].

You can also view and apply for the opportunity here on
http://www.cloudtrend.ca/Job/View/2303/Cloudtrend-Inc/Technical-Support-Analyst/Edmonton/Alberta/Canada/Information-Technology-(IT)-job-and-career.